Events

Services Panel Series 

The Center for Services Marketing & Management has initiated a panel series that invites students, alumni, faculty, and the public to hear experts discuss services issues and solutions. 


 

Fall 2020: "Cultural Sensitivity in Service Design & Delivery"

Wednesday, November 4, 2020, 12n - 1pm via Zoom

Panelists:

Raul Daza MD, Regional Medical Director, Sanitas

Nicole Cable, Chief Experience Officer, InovaCare Health 

Alex George, Director of Training & Quality, Boca Raton Resort & Club

Event Flyer        VIDEO OF PANEL EVENT

 


 

Spring 2020: "How Technology & Data Analytics are Informing Service Management"

Monday, February 24, 2020, 6:30 - 8:00 PM at the FAU College of Business, OD 101

Panelists:

Olga Peddie, Chief Digital Officer, Cendyn

Robert Levine, VP Customer Care & Hotel Revenue Optimization, Seminole Hard Rock Support Services

Lorenzo Davidoiu, AVP Service Excellence, Celebrity Cruises 

FAU CSMM Panel Event Flyer     VIDEO OF PANEL EVENT

Podcast: Pre-Event Announcement

 

 


 

Spring 2019: "Exploring the Intersections of Hospitality, Health Care, and Technology"

Wednesday, April 17, 2019, 6:30 - 8:00 PM at the FAU College of Business, BU120

Panelists:

John Carns, General Manager, Boca Raton Resort & Club, A Waldorf Astoria Resort

Todd Blum, Chief Executive Officer, Ear, Nose and Throat Associates of South Florida

Chantal Leconte, Chief Executive Officer, Joe DiMaggio Children’s Hospital (Retired)

Jason Ethridge, Vice President of Technical Operations and Product Delivery, Modernizing Medicine

 HealthTech Panel

April Panel Presentation

April Panel Participants

Presentation

 


 

Visiting Faculty Presentations

Campus Visit, Fall 2019: Rakesh Niraj PhD, Associate Professor, Case Western Reserve University

"Better Deal Closure Predictions – A Matter of “Survival” for Sales Operations," Thursday, October 24, 2019

 

October Visiting faculty Presentation

Rakesh Niraj Presentation

Better Closure Predictions Presentation

 

Zoom Meeting, Fall 2020: Mary Jo Bitner PhD, Emeritus Professor Former Executive Director, and Thomas Hollmann PhD, Executive Director, Center for Services Leadership, W.P. Carey Schoolf of Business, Arizona State University.

"Creating and Sustaining a Successful Services Center"

 

Mary Jo Bitner

Thomas Hollman

 

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