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Jahyun Goo

Information Technology and Operations Management

Education

  • Ph D (2003) Management Information Systems, State University of New York at Buffalo
  • MBA (1998) Management Information Systems, State University of New York at Buffalo
  • BS (1993) Business Administration, Hanyang University

Certifications

  • Certfied Actuary

Working Papers

  • A Path Way to Successful Management of Individual Intention to Security Compliance: A Role of Organizational Security Climate,
  • Determinants of IT Outsourcing Contract Duration,
  • Electronic Health Record Implementation in Emergency Medical Services,
  • Managing Information Security Risks in Healthcare Networks,
  • Monitoring in IT Outsourcing: Antecedents and Impacts on Vendor Contribution,
  • Optimal Information Security Investment in a Healthcare Information Exchange: An Economic Analysis,
  • Organization Learning with Electronic Medical Records: An Empirical Study,
  • The Effects of Clan, Behavior and Outcome Control in IS Outsourcing Relationships,
  • Why Firms Outsource Strategic IS Activities? An Empirical Examination of Aspirational Gaps in Firms IS Resources,

Publications

  • Huang, D., Behara, R., Goo, J., Optimal Information Security Investment in a Healthcare Information Exchange: An Economic Analysis (forthcoming). Decision Support Systems,
  • Behara, R., Huang, D., Goo, J., The Emerging Healthcare Service Platform, in Service Management in Health and Wellness Services (forthcoming). Kendall Hunt Publishing Company, USA,
  • Goo, J., (2010) Structure of Service Level Agreements (SLA) in IT Outsourcing: The Construct and Its Measurement. Information Systems Frontiers, 12, 2, 185-205.
  • Goo, J., (2010) The Deficiency of IT Capability of A Firm Vis-À-Vis Competition and IT Outsourcing Decisions: A Two Stage DEA and PLS Analysis. Proceedings of the Fourteenth Pacific Conference on Information Systems,
  • Goo, J., (2009) Promoting Trust and Relationship Commitment through Service Level Agreements in IT Outsourcing Relationship . Springer-Verlag, 27-53.
  • Huang, D., Goo, J., (2009) Rescuing IT Outsourcing with Service Level Agreements. IEEE IT Professional, 11, 1, 50-58.
  • Goo, J., Kishore, R., Rao, H. R., Nam, K., (2009) The Role of Service Level Agreements in Relational Management of IT Outsourcing: An Empirical Study. MIS Quarterly, 33, 1, 119-145.
  • Dinev, T., Goo, J., Hu, Q., Nam, K., (2009) User Behavior toward Preventive Technologies – Cultural Differences between the United States and South Korea. Information Systems Journal, 19, 4, 391-412.
  • Goo, J., Huang, D., (2009) Assimilation of Outsourced IT Capabilities: Gearing Their Strategic Capabilities. Proceedings of the 2009 Americas Conference on Information, San Francisco, California, USA, available online at http://aisel.aisnet.org/amcis2009/552.
  • Huang, D., Goo, J., (2009) Investment Decision on Information System Security: A Scenario Approach. Proceedings of the 2009 Americas Conference on Information Systems, San Francisco, California, USA, available online at http://aisel.aisnet.org/amcis2009/571.
  • Goo, J., Huang, D., Hart, P., (2008) A path to successful IT outsourcing: Interaction between service-level agreements and commitment. Decision Sciences, Atlanta, GA, USA, 39, 3, 496-506.
  • Goo, J., Huang, D., (2008) Facilitating Relational Governance through Service Level Agreements in IT Outsourcing: An Application of the Commitment-Trust Theory. Decision Support Systems, 46, 1, 216-232.
  • Choi, N., Kim, D., Goo, J., Whitmore, A., (2008) Knowing is Doing: An Empirical Validation of the Relationship Between Managerial Information Security Awareness and Action. Information Management & Computer Security, 16, 5, 484-501.
  • Goo, J., Kishore, R., Nam, K., Raghav Rao, H., Song, Y. I., (2007) An Investigation of Factors That Influence the Longevity of IS Outsourcing Relationships. Decision Support Systems, 42, 4, 2107-2125.
  • Goo, J., Nam, K., (2007) Contract as a Source of Trust - Commitment in Successful IT Outsourcing Relationship: An Empirical Studyi. Proceedings of the Fortieth Hawaii International Conference on System Sciences,
  • Goo, J., (2007) Illuminating Relational Governance with Service Level Agreements in IT Outsourcing Arrangements . The Third International Conference on Outsourcing of Information Services, Heidelberg, Germany,
  • Choi, N., Kim, D., Goo, J., (2006) Managerial Information Security Awareness' Impact on an Organization’s Information Security Performance. Proceedings of the Twelfth American Conference on Information Systemsh,
  • Goo, J., Kim, D., Cho, B., (2006) Structure of Service Level Agreements (SLA) in IT Outsourcing: The Construct and Its Measuremente. Proceedings of the Twelfth American Conference on Information Systemsh,
  • Dinev, T., Goo, J., Hu, Q., Nam, K., (2006) User Behavior toward Preventive Technologies – Cultural Differences Between The United States And South Korea. 14th European Conference of Information Systems, Goteborg, Sweden,
  • Goo, J., (2005) IT Outsourcing Decisions Based on Capability Gaps vis-a-vis Competition: A Two Stage Data Envelopment Analysis. IFORS,
  • Dinev, T., Goo, J., Hu, Q., Nam, K., (2005) User Behavior Toward Preventive Technologies – Cultural Differences Between The United States And South Korea. 13th Annual Cross-Cultural Meeting in Information Systems, International Conference of Information Systems, Las Vegas, Nevada,
  • Goo, J., Kishore, R., Raghav Rao, H., (2004) Management of Information Technology Outsourcing Relationships: The Role of Service Level Agreements. 25th International Conference on Information Systems Proceedings, 325-338.
  • Goo, J., Kishore, R., Raghav Rao, H., (2004) Managing IT Outsourcing Relationships Using Service Level Agreements: A Multi-Dimensional Fit Approach. 10th American Conference on Information Systems Proceedings, 3514-3519.
  • Goo, J., Kishore, R., Nam, K., Raghov Rao, H., (2003) Managing IT Sourcing Relationships Using Service Level Agreements: A Relational Exchange Approach. 9th American Conference on Information Systems Proceedings, 1630-1634.
  • Goo, J., (2003) Building Competitive Advantages through Information Systems Outsourcing: A Resource-Based View Approach. Korean Journal of MIS, 13, 3, 213-242.
  • Goo, J., Nam, K., (2003) Persistance of Information Systems Sourcing Relationship: An Event-Time Survival analysis. Korean Journal of Management Science, 28, 3, 1-30.
  • Goo, J., Song, Y. I., Kishore, R., Nam, K., Raghov Rao, H., (2002) IT Capabilities of Firms and Strategic IS Sourcing Decision: A Data Envelopment Analysis Approach. 14th Annual Workshop on Information Systems and Economics,
  • Goo, J., Song, Y. I., Kishore, R., Nam, K., Raghov Rao, H., (2002) Persistance of IS sourcing relationships: An Accelerated Event-time Survival Analysis. 8th American Conference on Information Systems Proceedings, 2269-2273.
  • Goo, J., (2000) A Content-Analytic Logitudinal Study of the Drivers for Information Technology and Systems Outsourcing. 21 International Conference on Information Systems Proceedings, 601-611.

Presentations

  • 46th Hawaii International Conference on System Sciences (HICSS), 2013
  • POST-ICIS LG CNS/KrAIS Workshop, 2011
  • 14th Pacific Conference on Information Systems, 2010
  • 15th American Conference on Information Systems, 2009
  • 5th American Conference on information Systems, 2009
  • 3rd International Conference on Outsourcing of Information Services, 2007
  • 40th Hawaii International Conference on system Sciences, 2007
  • 12th American Conference on Information Systems, 2006
  • 12th American Conference on Information Systems, 2006
  • 14th European Conference on Information Systems, 2006
  • IFORS, 2005
  • Pre-ICIS, 2005
  • 10th American Conference on Information Systems, 2004
  • 25th International Conference on Information Systems, 2004
  • 9th American Conference on Information Systems, 2003
  • 14th Annual Workshop on Information Systems and Economics, 2002
  • 8th American Conference on Information Systems, 2002
  • 21st International Conference on Information Systems, 2000

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