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Ravi Behara

Information Technology and Operations Management

Education

  • Ph D (1989) Service Operations Management, Manchester Metropolitan University
  • BS (1981) Electrical Engineering, Indian Institute of Science
  • BS (1978) Physics, Chemistry, and Mathematics, Bangalore University

Research Interests

  • Healthcare Services and Service Analytics

Working Papers

  • An Analysis of Academic Leadership in MIS Research,
  • ePCR Implementation, Adoption, and Impact,
  • Investigating Interaction Patterns Among Medical Providers Using Social Network Analysis, On-Going, Scholarly
  • Managing Complex Operations: Understanding Operational Risk in Emergency Care Transitions,
  • Managing Information Security Risks in Healthcare Networks,
  • Security in Healthcare Information Exchange: Gaps and Their Remedies,

Publications

  • Behara, R., Anatomy of Service Failure: A Text-Mining Based Network Approach (forthcoming). Journal of Supply Chain and Operations Management,
  • Behara, R., Potenti, F., Improving Patient Satisfaction: A Service Management Approach, in Service Management in Health and Wellness Services (forthcoming). Kendall Hunt Publishing Company, USA,
  • Behara, R., Babbar, S., Smart, P., Leadership in OM Research: A Social Network Analysis of European Researchers (forthcoming). International Journal of Operations and Production Management,
  • Huang, D., Behara, R., Goo, J., Optimal Information Security Investment in a Healthcare Information Exchange: An Economic Analysis (forthcoming). Decision Support Systems,
  • Huang, D., Behara, R., (2013) Economics of Information Security Investment in the Case of Concurrent Heterogeneous Attacks with Budget Constraints. International Journal of Production Economics, 141, 1, 255-268.
  • Behara, R., Agarwal, A., Fatteh, F., Furht, B., (2013) Predicting Hospital Readmission Risk for COPD Using EHR Information (forthcoming). Springer, New York, NY, USA,
  • Behara, R., Huang, D., Goo, J., (2013) The Emerging Healthcare Service Platform. Kendall Hunt Publishing Company, Dubuque, Iowa, USA, 153-169.
  • Behara, R., Cerveny, R., (2012) An Analysis of Leadership Networks in MIS Research. Proceedings of the 43rd Decision Sciences Institute Annual Meeting, San Francisco, California, USA, 9001-9008.
  • Behara, R., Potenti, F., (2012) Voice of the patient: A Text Analysis approach to Improving Patient Satisfaction. Proceedings of the 43rd Decision Sciences Institute Annual Meeting, San Francisco, CA, USA, 94401-94404.
  • Cerveny, R., Behara, R., (2011) An Analysis of the Invisible College in MIS Research. Proceedings of the 42nd Decision Sciences Institute Annual Meeting, Boston, MA, USA, 4621-4625.
  • Behara, R., Huang, D., (2011) Securing Electronic Health Records in a Health Information Exchange Environment . Proceedings of the 42nd Annual Meeting of the Decision Science Institute, Boston, Massachusetts, 4611-4616.
  • Behara, R., Huang, D., Hu, Q., (2010) A System Dynamics Model of Information Security Investments. Journal of Information Systems Security, 6, 2, 30-44.
  • Behara, R., Davis, M., (2010) Active learning projects in service operations management. INFORMS Transactions on Education, 11, 1, 20-28.
  • Prier, E., C., Behara, R., (2010) The value of certification in public procurement: The birth of a profession?. Journal of Public Procurement, 10, 4, 512-540.
  • Shapiro, M., Kobayashi, L., Overly, F., Lindquist, D., Croskerry, P., Beach, C., Behara, R., (2009) CMS transportable simulation-based training curriculum in patient safety. MedEdPORTAL,
  • Babbar, S., Behara, R., (2009) An extended framework for fail-safing in services. 40th Decision Sciences Institute Annual Meeting, New Orleans, LA, 2831-2836.
  • Behara, R., (2009) Academic service-learning in operations management. 40th Decision Sciences Institute Annual Meeting, New Orleans, LA, USA, 4311-4316.
  • Huang, D., Hu, Q., Behara, R., (2008) An Economic Analysis of the Optimal Information Security Investment in the Case of a Risk-Averse Firm. International Journal of Production Economics, 114, 2, 793-804.
  • Behara, R., Bhattacharya, S., (2008) DNA of a successful BPO. Journal of Service Science, 1, 1, 111-118.
  • Behara, R., Thatchenkery , T., Kenney, C., (2008) Empathic knowledge management: Reverse simulation experiments in a learning laboratory. International Journal of Information Technology and Management, 7, 3, 283 - 314.
  • Huang, D., Behara, R., Hu, Q., (2008) Managing Risk Propagation in Extended Enterprise Networks. IEEE IT Professional, 10, 4, 14-19.
  • Huang, D., Behara, R., Hu, Q., (2007) Economics of Information Security Investment. Elsevier, Amsterdam, The Netherlands, 53-69.
  • Huang, C., Behara, R., (2007) Outcome-driven experiential learning with web 2.0. Journal of Information Systems Education, 18, 3, 329-336.
  • Behara, R., (2007) Anatomy of service failure. Proceedings of the 38th Annual Meeting of the Decision Sciences Institute, Phoenix, AZ, USA,
  • Huang, D., Behara, R., (2007) Outcome-Driven experiential learning MIS courses in web 2.0 environment. Proceedings of the 2007 Americas Conference on Information Systems, Keystone, Colorado, USA,
  • Behara, R., Huang, D., Hu, Q., (2007) A System Dynamics Model of Information Security Investments. Proceedings of the 15th European Conference on Information Systems, St. Galon, Switzerland, 1572-1583.
  • Behara, R., (2006) Economics of information security investment. Handbooks in Information Systems—National Security, Elsevier: Amsterdam, The Netherlands,
  • Huang, D., Hu, Q., Behara, R., (2006) Economics of Information Security Investment in the Case of Simultaneous Attacks. The Fifth Workshop on the Economics of Information Security, Cambridge, England, available online at http://weis2006.econinfosec.org/docs/15.pdf.
  • Behara, R., Dye, K., Wears, R., Perry, S., (2006) Managing Safety in Complex Services: The Case of Hospital Emergency Care Transitions. 17th Annual Conference of the Production and Operations Management Society, POM-2006, Boston, MA.,
  • Behara, R., Bhattacharya, S., (2006) Process-Centric Risk Management Framework for Information Security. Elsevier, Amsterdam, Netherlands,
  • Behara, R., Bhattacharya, S., (2006) Risk management framework for securing communication networks. Handbooks in Information Systems-National Security, Elsevier: Amsterdam, The Netherlands,
  • Behara, R., Huang, D., Hu, Q., (2006) Risk Propagation in Information Supply Chains. Fourth Annual Security Symposium, Phoenix, Arizona, USA,
  • Behara, R., Hu, Q., Huang, D., (2006) Decision Support for Information Systems Security Investments: A System Dynamics Model. Proceedings of the First Annual Workshop on Information Security and Assurance, AIS Special Interest Group on Network and Internet Security (SIG-SEC), Milwaukee, Wisconsin, USA,
  • Behara, R., Huang, D., Hu, Q., (2006) A Process Approach to Information Security: Lessons from Quality Management. Proceedings of the 2006 Americas Conference on Information Systems, Acapulco, Mexico, 1269-1276.
  • Behara, R., (2006) The new C3 for knowledge-intensive services: Centrality, collaboration and communication. POMS Conference, Boston, MA, USA,
  • Behara, R., (2005) A system dynamics approach to biotech R&D project management. Proceedings of the International Conference on Operations Research Applications in Infrastructure Development, Bangalore, India,
  • Behara, R., Wears, R. L., Perry, S. J., (2005) A conceptual framework for studying the safety of handovers, advances in patient safety: From research to implementation. AHRQ-DoD Publication No. 05-0021-2, 2, 309-321.
  • Behara, R., Dye, K., Barreto, C., Wears, R., Perry, S., (2005) Analyzing Human Performance in Knowledge-Intensive Services: A Study in Emergency Care. 2005 Annual Meeting of the Decision Sciences Institute, San Francisco, CA.,
  • Behara, R., Bhattacharya, S., (2005) Critical Elements of a Successful Offshore BPO: A Case Study in Financial Services Outsourcing..
  • Banerji, K., Gundersen, D., Behara, R., (2005) Quality management practices in Indian service firms. Total Quality Management, 16, 3, 321-330.
  • Huang, D., Hu, Q., Behara, R., (2005) Investment in Information Security by a Risk-Averse Firm. 1st Software International Conference Proceedings,
  • Behara, R., Bhattacharya, S., (2005) Critical elements of a successful offshore BPO: A case study in financial services outsourcing. Proceedings of the 36th Annual Meeting of the Decision Sciences Institute, San Francisco, CA, 18461-18466.
  • Huang, D., Hu, Q., Behara, R., (2005) In Search for Optimal Level of Information Security Investment in Risk-Averse Firms. 3rd Annual Security Symposium,
  • Wears, R., Perry, S., Shapiro, M., Beach, C., Croskerry, P., Behara, R., Eisenberg, E., Murphy, L., (2004) Conceptual framework for studying shift changes and other transition in care. Human Factors and Ergonomics Society 48th Annual Conference, New Orleans, LA,
  • Wears, R., Perry, S., Shapiro, M., Beach, C., Croskerry, P., Behara, R., Eisenberg, E., Murphy, L., (2004) Transitions in care: Observational study of shift changes in the emergency department. Human Factors and Ergonomics Society 48th Annual Conference, New Orleans, LA,
  • Bhattacharya, S., Behara, R., Gundersen, D., (2003) Managerial and business risk perspectives on information systems outsourcing. International Journal of Accounting Information Systems, 4, 75-93.
  • Nath, S., Behara, R., (2003) Customer churn analysis in the wireless industry: A data mining approach. Proceedings of the 34th Annual Meeting of the Decision Sciences Institute, Washington, D.C.,
  • Wears, R., Perry, S., Shapiro, M., Beach, C., Croskerry, P., Behara, R., (2003) A comparison of manual and electronic status boards in the emergency department: What's gained and what's lost?. Proceedings of the Human Factors and Ergonomics Society 47th Annual Conference, Denver, CO, 1415-1419.
  • Wears, R., Perry, S., Shapiro, M., Beach, C., Croskerry, P., Behara, R., (2003) Shift changes among emergency physicians: Best of time, worst of times. Proceedings of the Human Factors and Ergonomics Society 47th Annual Conference, Denver, CO, 1420-1423.
  • Bhattacharya, S., Behara, R., Gundersen, D. E., (2003) Managerial and Business Risk Perspectives on Information Systems Outsourcing. The International Journal of Accounting Information Systems, 4, 1, 75-93.
  • Behara, R., Fontenot, G., Gresham, A., (2002) Customer process approach to building loyalty. Total Quality Management Journal, 13, 5, 603-611.
  • Babbar, S., Behara, R., White, E., (2002) Mapping product usability. International Journal of Operations and Producation Management, 22, 10, 1071-1089.
  • White, E., Behara, R., Babbar, S., (2002) Mining customer experiences using an affinity diagram. Quality Progress, 35, 7, 63-67.
  • Behara, R., Fisher, W., Lemmink, J., (2002) Modeling and evaluating service quality measurement using neural networks. International Journal of Operations and Producation Management, 22, 10, 1162-1185.
  • Behara, R., Bhattacharya, S., (2002) Service E-Valuation: A Reality Check for Priceline.com. The E-Business Review, 2, 14-17.
  • Bhattacharya, S., Behara, R., (2002) Accounting flight simulators: A systems dynamics approach. Proceedings of the 33rd Annual Meeting of the Decision Sciences Institute, San Diego, CA,
  • Behara, R., Bhattacharya, S., (2002) Analyzing e-service earnings: A system dynamics simulation approach. Proceedings of the 33rd Annual Meeting of the Decision Sciences Institute, San Diego, CA,
  • Bhattacharya, S., Behara, R., (2002) Accounting Flight Simulators: A Systems Dynamic Approach. San Diego, CA,
  • Behara, R., Bhattacharya, S., (2002) Analyzing E-Service Earnings: A System Dynamics Simulation Approach. San Diego, CA,
  • Behara, R., Bhattacharya, S., (2002) Service E-Valuation: A Reality Check for Priceline.com. Orlando, FL,
  • Anderson-Fletcher, E. A., Behara, R., Valentine, J., (2001) A Review of the Medical Errors Research Agenda. Proceedings of the 32nd Annual Meeting of the Decision Sciences Institute,
  • Valentine, J., Behara, R., (2001) A Socio-Technical Approach to Patient Safety: Quality Improvement in Hospital Laboratories. Hospital Topics,
  • Valentine, J., Behara, R., (2001) A socio-technical approach to patient safety: Quality improvement in hospital laboratories. Hospital Topics, 79, 2, 21-26.
  • Behara, R., Gundersen, D., (2001) Analysis of quality management practices in services. International Journal of Quality and Reliability Management, 18, 6, 584-603.
  • Anderson-Fletcher, E., Behara, R., Valentine, J., (2001) A review of the medical errors research agenda. Proceedings of the 32nd Annual Meeting of the Decision Sciences Institute, San Francisco, CA, 43-45.
  • Behara, R., Gundersen, D., Capozzoli, E., (2001) A risk management approach to IS outsourcing in e-business. Proceedings of the 32nd Annual Meeting of the Decision Sciences Institute, San Francisco, CA, 100-102.
  • Behara, R., Valentine, J., (2001) A systems approach to medical errors management. Proceedings of the 32nd Annual Meeting of the Decision Sciences Institute, San Francisco, CA, 103-105.
  • Koufteros, X., Babber, S., Behara, R., Kaighobadi, M., (2001) An empirical study of the strategic impact of supplier selection and development practices. Proceedings of the 32nd Annual Meeting of the Decision Sciences Institute, San Francisco, CA, 544-546.
  • Bhattacharya, S., Behara, R., Gundersen, D. E., (2001) Managing Risk in Business Process Outsourcing Services.
  • Behara, R., Bhattacharya, S., (2001) Service e-valuation: Moving beyond hyper-valuation. Proceedings of the 32nd Annual Meeting of the Decision Sciences Institute, San Francisco, CA, 1245.
  • Behara, R., Bhattacharya, S., (2001) Service E-Valuation: Moving Beyond Hyper-Valuation. Decision Sciences Institute, San Francisco, CA,
  • Valentine, J., Behara, R., (2001) Medical Errors and Productivity Improvement: A Socio-Technical Approach. Midwest Business Administration Association Annual Meeting, Chicago, IL, March 2001,
  • Babber, S., White, E., Behara, R., (2000) Mapping product functionality through usability attributes. Proceedings of the Decision Sciences Institute Annual Meeting, Orlando, FL,
  • Behara, R., (1999) Process innovation in knowledge-intensive services. Sage Publishers,
  • Behara, R., Lemmink, J., (1997) Benchmarking field services using a zero defects approach. International Journal of Quality and Reliability Management, 14, 5, 512-526.
  • Behara, R., (1997) Managing creativity in services. JAI Press/FICSM Arizona State University, 6, 225-250.
  • Behara, R., Fontenot, G., Gresham, A., (1995) Customer satisfaction measurement and analysis using six sigma. International Journal of Quality and Reliability Management, 12, 3, 9-18.
  • Behara, R., (1995) Systems theoretic perspectives in services management. JAI Press/FICSM, 4, 289-312.
  • Fontenot, G., Behara, R., Gresham, A., (1994) Six sigma in customer satisfaction. Quality Progress, 27, 12, 73-76.
  • Behara, R., Chase, R. B., (1993) Service quality deployment: Quality service by design. Kluwer Academic Publishers, Boston, MA, USA, 87-99.
  • Behara, R., Lemmink, J., (1992) Q-Matriz: A multi-dimensional approach to using service quality measurements. Van Gorcum & Company, Asses/Maastricht, The Netherlands, 79-87.

Presentations

  • 42nd Annual Meeting of the Decision Science Institute, November 2011
  • FAU Center for Teaching and Learning, Teaching with Technology Showcase, October 24 2009
  • Americas Conference on Information Systems, August 2007
  • Americas Conference on Information Systems, August 2007
  • 15th European Conference on Information Systems, June 2007
  • 1st Annual Workshop on Information Security and Assurance, December 2006
  • 4th Annual Security Symposium, September 2006
  • Americas Conference on Information Systems, August 2006
  • 5th Workshop on teh Economics of Information Security, June 2006
  • Production and Operations Management Society Annual Conference, Production and Operations Management Society , Boston, MA, April 2006
  • 36th Annual Meeting of the Decision Sciences Institute, Decision Sciences Institute, 2005
  • 1st Softwars International Conference, December 10 2005
  • 3rd Annual Security Symposium, September 2005
  • Academy of Management Annual Meeting, Academy of Management, Honolulu, Hawaii, August 2005
  • 33rd Annual Meeting of the Decision Sciences Institute, Decision Sciences Institute, San Diego, CA, November 26 2002
  • 33rd Annual Meeting of the Decision Sciences Institute, Decision Sciences Institute, San Diego, CA, November 26 2002
  • Second IAEB Annual Conference, IAEB , Orlando, FL, March 9 2002
  • INFORMS, INFORMS, Miami, FL, November 2001
  • 32nd Annual Meeting of the Decision Sciences Institute, Decision Sciences Institute, San Francisco, CA, November 20 2001
  • 32nd Annual Decision Sciences Institute Meeting, San Francisco, CA, November 19 2001
  • 32nd Annual Meeting of the Decision Sciences Institute, San Francisco, CA, November 17 2001
  • Business and Health Administration Annual Meeting, Chicago, IL, March 8 2001

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