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Stuart Galup

Information Technology and Operations Management

Education

  • DBA (1994) Management, Nova Southeastern University, School of Business and Entrepreneurship
  • MS (1988) Telecommunications Management, Nova Southeastern University, School of Business and Entrepreneurship
  • BBA (1982) Management Information Systems, Florida International University

Certifications

  • Certified Computing Professional
  • Certified in the Governance of Enterprise IT
  • Consultant/Manager Competence Certificate in ITSM according to ISO/IEC 20000
  • Foundation Certificate in ITSM according to ISO/IEC 20000
  • ITIL V2 - Various Certificates (3)
  • ITIL V3 - Various Certificates (12)
  • Microsoft Operations Framework (MOF) V 4.0 Foundation Certificate
  • Professional Certificate Management and Improvement of ITSM processes according to ISO/IEC 20000
  • Professional Certificate Support of IT Services according to ISO/IEC 20000

Research Interests

  • - IT Management and Personnel Issues (Human Capital and Social Networks) - Data/Knowledge Management - Electronic Government

Working Papers

  • Service Quality and ITSM - Team members: Galup, S., Dattero, R., Conger, S., and Hefley, B., Scholarly

Publications

  • Galup, S., (2012) Technology Applications and Advancements in Service Science, Management, and Engineering. Business Science Reference, Hershey, Pennsylvania, (pp. xvii-xxv); ISBN13: 9781466615830, ISBN10: 1466615834.
  • Conger, S., Hefley, W., Galup, S., Dattero, R., (2012) Service Quality Management: Past and Future. Proceedings of the Information Systems (ICIS) SIGSVC Pre-conference workshop, Orlando, FL, USA,
  • Dattero, R., Galup, S., (2012) Design of New or Changed Services in the Cloud: An ISO/IEC 20000 Perspective. Proceedings of the 1st International IBM Cloud Academy Conference, Research Triangle Park, North Carolina, USA,
  • Galup, S., Dattero, R., Groll, J., (2011) DNA Model for IT Service Assets. International Journal of Service Science, Management, Engineering, and Technology, 2, 2, 16-47.
  • Quan, J., Daterro, R., Galup, S., Dhariwal, K., (2011) The Determinants of Information Technology Wages. International Journal of Human Capital and IT Professionals, 2, 1, 48-65.
  • Galup, S., Daterro, R., (2010) A Five-Step method to tune your ITSM Processes. Information Systems Management Special Issue on Servitizing IT, 27, 2, 156-167.
  • Quan, J., Dattero, R., Galup, S., (2010) Impact of Age on Information Technology Salaries. Idea Group Publishing, Pennsylvania, 403-420.
  • Galup, S., Dattero, R., (2010) Investigating IT services using DNA. Proceedings from the International Conference on Information Systems (ICIS) SIGSVS Pre-conference workshop, St. Louis, Missouri, USA,
  • Galup, S., Dattero, R., Quan, J., Conger, S., (2009) An Overview of Information Technology Service Management. Communications of the ACM, 52, 5, 124-127.
  • Dattero, R., Galup, S., (2009) Mapping Explicit Islands in a Tacit Sea: Insights into Dynamics of Knowledge Management . Journal of Information Science and Technology, 6, 4, 22-32.
  • Dattero, R., Galup, S., (2009) Proceedings of the 3rd International Conference on the Virtual Computing Initiative (IBM University Days). Research Triangle Park, North Carolina, 40-43.
  • Dattero, R., Galup, S., (2009) The ACM/AIS IS Model Undergraduate Curriculum: Information Technology Service Management Perspective. Proceedings of the 3rd International Conference on the Virtual Computing Initiative (IBM University Days), Research Triangle Park, North Carolina, USA, 40-43.
  • Galup, S., Dattero, R., (2009) Viewing the IS Model Undergraduate Curriculum from an Information Technology Service Management Perspective. Proceedings of Information Technology Service Management Forum (itSMF) , Dallas, Texas, USA,
  • Galup, S., Dattero, R., Hicks, R., (2008) (2008 Reprint) Client/Server and the Knowledge Directory. Information Science Reference, Hershey, Pennsylvania, 1643-1648.
  • Quan, J., Dattero, R., Galup, S., (2008) An Explorative Study of Age Discrimination in IT Wages. Information Resource Management Journal, 21, 3, 24-38.
  • Galup, S., Dattero, R., Hicks, R., (2008) Client/Server and the Knowledge Directory. Information Science Reference, Hershey, Pennsylvania, USA,
  • Cerveny, J., Galup, S., (2008) Critical Chain Project Management.
  • Galup, S., Klein, G., Jiang, J., (2008) The Impacts of Job Characteristics on IS Employee Satisfaction: A Comparison between Permanent and Temporary Employees in the Not-for-Profit Sector. Journal of Computer Information Systems, 48, 4, 58-69.
  • Hicks, R., Dattero, R., Galup, S., (2007) A Metaphor for Knowledge Management: Explicit Islands in a Tacit Sea. Journal of Knowledge Management, 11, 1, 5-16.
  • Quan, J., Dattero, R., Galup, S., (2007) Information Technology Wages and the Values of Certifications: a Human Capital Perspective. Communications of the AIS, 19, Article 6, 81-114.
  • Bullen, C., Abraham, T., Galup, S., (2007) IT Workforce Trends: Implications for Curriculum and Hiring. Communications of the AIS, 20, article 34, 545-554.
  • Daterro, R., Galup, S., Quan, J., (2007) Salary Differences between Male and Female Software Developers. Idea Group Publishing, Pennsylvania, USA,
  • Dattero, R., Galup, S., Quan, J., (2007) The Knowledge Audit: Meta-Matrix Analysis. Knowledge Management Research & Practice, 5, 3, 213-221.
  • Hicks, R., Galup, S., Dattero, R., (2007) The Transformations in the Five Tier Knowledge Management Transformation Matrix. Journal of Knowledge Management Practice, 8, 1,
  • Beachboard, J., Conger, S., Galup, S., Hernandez, A., Probst, J., Venkataraman, R., (2007) AMCIS 2007 Panel on IT Service Management: IT Service Management in the IS Curriculum. Communications of the AIS, 20, article 35, 555-566.
  • Galup, S., Dattero, R., Quan, J., Conger, S., (2007) Information Technology Service Management: An Emerging Area of Academic Research and Pedagogical Development. Proceedings of the ACM Special Interest Group on Management Information Systems 2007 SIGMIS Computer Personnel Doctoral Consortium and Research Conference , St. Louis, Missouri, USA,
  • Galup, S., Conger, S., Dattero, R., Orr, A., Palmer, R., Probst, J., Kontogiorgies, P., (2007) IT service management: academic programs face the issues of globalization. Proceedings of the ACM Special Interest Group on Management Information Systems 2007 SIGMIS Computer Personnel Doctoral Consortium and Research Conference, St. Louis, Missouri, USA,
  • Hicks, R., Galup, S., Dattero, R., (2006) (2006 reprint) The Five Tier Knowledge Management Taxonomy. ASQ Statistics Division, Special Feature for the Summer Newsletter,
  • Bagchi, K., Galup, S., Cerveny, R., (2006) An Empirical Study on E-Government Readiness: The Roles of Institutional Efficiency and Interpersonal Trust. Proceedings of 7th Annual International Conference on Digital Government Research, 371-372.
  • Galup, S., Daterro, R., Quan, J., (2006) Gender and Age Discrimination of Computer Programmers. Information Age Publishing, 243-276.
  • Hicks, R., Galup, S., Dattero, R., (2006) The Five Tier Knowledge Management Taxonomy. ASQ Statistics Division,
  • Hicks, R., Dattero, R., Galup, S., (2006) The Five Tier Knowledge Managementml Hierarchy. Journal of Knowledge Management, 10, 1, 19-31.
  • Bagchi, K., Galup, S., Cerveny, R., (2006) An Empirical Study on E-Government Readiness: The Roles of Institutional Efficiency and Interpersonal Trust. Proceedings of the 7th Annual International Conference on Digital Government Research, San Diego, California, USA,
  • Quan, J., Galup, S., Dattero, R., (2006) Gender Discrimination in IT Salary: A Preliminary Investigation. Proceedings of the Information Resource Management Association, Washington, D.C., USA,
  • Dattero, R., Galup, S., Quan, J., (2005) Assessing Gender Differences in Software Developers using the Human Capital Model. Information Resource Management Journal, 18, 3, 66-85.
  • Galup, S., Dattero, R., Hicks, R., (2005) Client/Server and the Knowledge Directory. Idea Group Publishing, Hershey, Pennsylvania, USA,
  • Hicks, R., Dattero, R., Galup, S., (2005) The Five Tier Knowledge Management Trapezoid. Proceedings of the Decision Science Institute, San Francisco, California, USA,
  • Galup, S., Dattero, R., Quan, J., (2005) A Content Analysis of Information Technology Job Advertisements. Proceedings of the Information Resource Management Association, San Diego, California, USA,
  • Hicks, R., Dattero, R., Galup, S., (2005) The Explicit Islands in a Tacit Lake with Bridges Paradigm for Knowledge Management. Proceedings of the ISOneWorld Conference, Las Vegas, Nevada, USA,
  • Dattero, R., Galup, S., (2005) Mapping Earl’s Knowledge Management Taxonomy to an Extension of McElroy’s Intellectual Capital Model . Proceedings of the 26th McMaster World Congress, Hamilton, Ontario, Canada, USA,
  • Dattero, R., Galup, S., (2004) Programming Languages and Gender. Communications of the ACM, 47, 1, 99-102.
  • Galup, S., Dattero, R., Quan, J., (2004) The Demand for Information Technology Knowledge and Skills: An Exploratory Investigation. Journal of International Technology and Information Management, 13, 4, 253-262.
  • Galup, S., Dattero, R., Quan, J., (2004) The Effect of Age on Computer Programmer Wages. Journal of Computer Information Systems, 45, 1, 57-68.
  • Dattero, R., Galup, S., Quan, J., Satzinger, J., (2004) The Human Capital Value of OOP. Communications of the AIS, 13, article 28, 459-470.
  • Hicks, R., Galup, S., Dattero, R., (2004) The Five Tier Knowledge Management Taxonomy. Proceedings of the Decision Science Institute, Boston, Massachusetts,
  • Hicks, R., Galup, S., Dattero, R., (2004) A Value Chain Perspective of Knowledge Definitions and Transformations. Proceedings of the Allied Academies 2004 International Conference, Maui, Hawaii, 8, 2, 29-33.
  • Hicks, R., Dattero, R., Galup, S., (2003) A Verification-Based Conflict Resolution Strategy for Knowledge Management Systems. Journal of Computer Information Systems, 43, 2, 36-41.
  • Hicks, R., Dattero, R., Galup, S., (2003) Accurate Active Knowledge Management Systems. The Information Institute, Las Vegas, Nevada, USA, 66-83.
  • Galup, S., Dattero, R., Hicks, R., (2003) An Architecture for Active and Passive Knowledge Management Systems. Pennsylvania Idea Group Publishing, Hershey, Pennsylvania, 2, 160-172.
  • Galup, S., Dattero, R., Hicks, R., (2003) Enterprise Knowledge Dictionary. Knowledge Management Research & Practice, 1, 2, 95-101.
  • Dattero, R., Quan, J., Galup, S., (2003) Estimating the Value of Java and C++ Skills. Communications of the AIS, 11, article 17, 310-321.
  • Dattero, R., Quan, J., Galup, S., (2003) Assessing Gender Differences in Developers: A Preliminary Investigation. Proceedings of the 2003 Americas Conference on Information Systems, Tampa, Florida, USA,
  • Galup, S., Dattero, R., Quan, J., (2003) The Changes in Desired IT Knowledge and Skills: An Exploratory Investigation. Proceedings of the 2003 Americas Conference on Information Systems, Tampa, Florida, USA,
  • Galup, S., Dattero, R., Quan, J., (2003) Guardianship in Florida: The Evolution of an E-Government Project. Proceedings of the International Business School Computing Association conference, Daytona Beach, Florida, USA,
  • Galup, S., Dattero, R., Hicks, R., (2002) Client/Server and the Knowledge Directory. IRM Publishing, Pennsylvania, USA, 187-194.
  • Cerveny, J., Galup, S., (2002) Critical Chain Project Management: A Holistic Solution Aligning Quantitative and Qualitative Project Management Methods. Production and Inventory Management Journal, 43, 3 & 4, 55-64.
  • Galup, S., Dattero, R., Hicks, R., (2002) Knowledge Management Systems: An Architecture for Active and Passive Knowledge. Information Resource Management Journal, 15, 1, 22-27.
  • Bhattacharya, S., Galup, S., Weaver, M., (2002) Lemon County Embarks on Information Technology and Systems Management. The Journal of Accounting Case Research, 7, 1, 13-32.
  • Bhattacharya, S., Weaver, M., Galup, S., (2002) Lemon County Embarks On Information Technology and Systems Management. The Journal of Accounting Case Research, 7, 13-23.
  • Hicks, R., Dattero, R., Galup, S., (2002) Knowledge Reuse in Active Knowledge Management Systems. Proceedings of the ISOneWorld Conference, Las Vegas, Nevada, USA,
  • Galup, S., Cerveny, J., (2002) Critical Chain Project Management: a new approach to project management. Proceedings of the Southern Association for Information Systems, Savannah, Georgia, USA,
  • Galup, S., Dattero, R., (2001) Information Engineering Methodologies and Organizational Change: An Exploratory Study. Journal of Computer Information Systems, 41, 2, 48-51.
  • Weaver, M., Bhattacharya, S., Galup, S., (2000) Effective Software Management: Its Time Has Come in Internal Audit. Internal Auditing, 15, 3, 3-13.
  • Kern, H., Galup, S., Hemiro, G., (2000) IT ORGANIZATION: Building A WorldClass Infrastructure. Prentice Hall, New Jersey,
  • Cerveny, J., Galup, S., (2000) CCPM: A Theory of Constraints based, holistic solution aligning quantitative and qualitative project management methods. Proceedings of the Decision Science Institute, Orlando, Florida, USA,
  • Galup, S., Dattero, R., (2000) Client/Server and the Knowledge Directory: A Natural Relationshiop. Proceedings of the Information Resource Management Association, Anchorage, Alaska, USA,
  • Weaver, M., Bhattacharya, S., Galup, S., (2000) Effective Software Management: Its Time Has Come in Internal Auditing. Internal Auditing, 15, 3, 3-13.
  • Galup, S., (1999) A Training Strategy for Information Technology Organizations Transitioning To Enterprise-Wide Client/Server Computing. ACM SIGCPR Computer Personnel, 20, 2, 27-40.
  • Kern, H., Johnson, R., Galup, S., Hogan, D., (1998) Building the New Information Technology Enterprise: People, Process, and Technology. Sun Microsystems Press, Palo Alto, California,
  • Cerveny, J., Galup, S., (1998) The Use of Temporary Managers in a Local Government Information Systems Services Department. Proceedings of the Association for Computing Machinery Special Interest Group on Computer Personnel Research, Boston, Massachusetts, USA,
  • Galup, S., Sanders, C. S., Nelson, R. E., Cerveny, R., (1997) The Use of Temporary Staff and Managers in a Local Government Environment. Communication Research, 24, 6, 698-730.

Presentations

  • Guest Speaker at Al Baqua University, Jordan, May 2013
  • Guest Speaker at Al Baqua University, Jordan, May 2012
  • Americas Conference on Information Systems, February 2011
  • Pink Elephant 15th Annual International Information Technology Management Conference & Exhibit, Las Vegas, Nevada, February 2011
  • International Conference on Information Systems / SIGSVC Pre-conference Workshop, St. Louis, Missouri, 2010
  • Information Technology Service Management Forum (itSMF) Annual Academic Symposium, Dallas, Texas, 2009
  • Americas Conference on Information Systems, Keystone, Colorado, August 2007
  • The Sixth Judicial Circuit of Florida, Las Vegas, Nevada, July 2000
  • Government Information Systems Association, Las Vegas, Nevada, June 1998

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