abilgihanAnilBilgihanProfessorMarketing Department – Hospitality Management/departments/marketing/Fleming Hall - Room 316 (Boca Raton)abilgihan@fau.edu5612973190PhD (2012) Education/Hospitality Education Track, University of Central Florida|MS (2009) Hospitality Information Management, University of Delaware|BS (2007) Computer Technology and Information Systems, Bilkent UniversityThe Fundamentals of Digital Marketing|Revenue Management|2310: Developing ASP.NET Web (Microsoft)|2555: Developing Microsoft .NET (Microsoft)Park, Soyoung; Zhang, Ye; Bilgihan, Anil; Ricci, Peter. Drivers behind the great resignation in the tourism and hospitality industry: Learning from a crisis (forthcoming), Tourism Analysis|Bilgihan, Anil; Ostinelli, Max; Zhang, Ye; Lorenz, Melanie. (2025). Artificial Intelligence (AI) Agents and the Future of Customer Loyalty, International Journal of Contemporary Hospitality Management, 37(9), 3240-3262|Errajaa, K.; Safraou, Imen; Bilgihan, Anil. (2025). From perception to purchase: Atmospheric effects through immersion and emotional responses in service environments, International Journal of Hospitality Management, 129, Article: 104198|Errajaa, K.; Bilgihan, Anil. (2025). Crafting Captivating Retail Spaces: The Power of Atmosphere in Shaping Consumer Behavior, Journal of Marketing Analytics|Bilgihan, Anil; Et Al, Et Al - 29 other authors. (2025). Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research, Journal of Hospitality and Tourism Research, 49(2), 235-253|Bakir, Selim; Dogru, Tarik; Bilgihan, Anil; Ayoun, Baker. (2025). AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research, International Journal of Hospitality Management, 124, Article: 103973|Bakir, S.; Ayoun, B.; Bilgihan, Anil; Wei, C.. (2025). Understanding Employee Retention in the Age of AI and Robotics: A Study of Technology Competencies and Turnover Intentions in the Hotel Sector, Journal of Hospitality and Tourism Technology|Bilgihan, Anil; Hanks, Lydia; Line, Nathan; Mody, Makarand. (2025). Hospitality marketing research: bridging the practical gap, International Journal of Contemporary Hospitality Management, 37(1), 316-332|Lorenz, Melanie; Bilgihan, Anil; Zhang, Ye; Ostinelli, Max. (2024). Non-native Language Consumers and Their Perceptions of Online Privacy Risks: The Impact of Dual Language, 2024 AMS Annual Conference, Baltimore, MD|Bilgihan, Anil; Hanks, L; Line, N.; Mody, M.. (2024). Rethinking the Role of Hospitality in Society: The HOST Model, International Journal of Contemporary Hospitality Management, 36(7), 2256-2272|Chen, Xianglan; Xiang, Bingqing; Bilgihan, Anil. (2024). Metaphorical effects of advertising in different types of hotels: evidence from eye-tracking, International Journal of Contemporary Hospitality Management, 36(12), 4192-4214|Bujisic, Milos; Bujisic, Vanja; Parsa, Haragopal; Bilgihan, Anil; Li, Keyin. (2024). Anchoring decisions: the role of decoy pricing in consumer choices, International Hospitality Review|Mahadevan, Dhrithi; Bilgihan, Anil. (2024). Great Remains Great, Weak Becomes Weaker? Examining the Influence of Platform’s Signaling Cues on Provider Performance, International Journal of Hospitality Management, 122, Article: 103877|Bilgihan, Anil; Et Al, Et Al - 16 other authors. (2024). The implications of generative artificial intelligence in academic research and higher education in tourism and hospitality, Tourism Economics, 30(5), 1083-1094|Manthe, Elodie; Bilgihan, Anil. (2024). The unexpected consequences of engaging tourists in destination social responsibility through check-out-charity: the case of ski resorts in the French alps, Current Issues in Tourism, 27(15), 2482-2498|Alkire, Linda; Bilgihan, Anil; Bui, My (Myla); Buoye, Alexander; Dogan, Seden; Kim, Seoyoung. (2024). RAISE: leveraging responsible AI for service excellence, Journal of Service Management, 35(4), 490-511|Bilgihan, Anil; Leong, Aliana; Okumus, Fevzi; Bai, Jingyi. (2024). Proposing a metaverse engagement model for brand development, Journal of Retailing and Consumer Services, 78, Article: 103781|Marti, Candice; Liu, Huimin; Kour, Gurpreet; Bilgihan, Anil; Xu, Yu. (2024). Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda, Journal of Service Management, 35(3), 438-458|Fu, Shixuan; Cheng, Xusen; Bilgihan, Anil; Okumus, Fevzi. (2024). Hue, brightness, saturation, and caption description: which attributes impact listing preferences on digital accommodation platforms?, Internet Research, 34(2), 495-518|Bilgihan, Anil; Ricci, Peter. (2024). The New Era of Hotel Marketing: Integrating Cutting-Edge Technologies with Core Marketing Principles, Journal of Hospitality and Tourism Technology, 15(1), 123-137|Demirciftci, Tevfik; Bilgihan, Anil; Erdem, Mehmet; Baloglu, Seyhmus. (2024). Examining the role of personality traits in guestroom technologies, Journal of Hospitality and Tourism Insights, 7(1), 352-370|Genc, Volkan; Bilgihan, Anil; Genc, Seray; Okumus, Fevzi. (2023). Seeing history come to life with augmented reality: the museum experience of generation Z in Göbeklitepe, Journal of Tourism and Cultural Change, 21(6), 657-676|Kandampully, J; Bilgihan, Anil; Van Riel, A.C.; Sharma, A. (2023). Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society, Cornell Hospitality Quarterly, 64(2), 161-183|Sukhu, Anupama; Bilgihan, Anil. (2023). Service Recovery Strategies: Mitigating Negative Word-of-Mouth in the Hotel Industry through Enhanced Customer Engagement, International Hospitality Review |Gomez-Rico, Mar; Santos-Vijande, Maria; Molina-Collado, Arturo; Bilgihan, Anil. (2023). Unlocking the flow experience in apps: Fostering long-term adoption for sustainable healthcare systems, Psychology and Marketing (special section: food marketing communications and consumer behavior), 40(8), 1556-1578|Bilgihan, Anil; Ricci, Peter. (2023). Re-Imagining Hotel Marketing: Unlocking New Revenue Streams with Next Gen Technologies, Hotel Executive|Rahimi, Roya; Akgunduz, Yilmaz; Bilgihan, Anil. (2023). Impact of COVID-19 on mental health and career anxiety of hospitality and tourism students in the UK, Journal of Hospitality and Tourism Insights, 6(2), 892-911|Kandampully, J; Bilgihan, Anil; Amer, S. (2023). Linking servicescape and experiencescape: creating a collective focus for the service industry, Journal of Service Management, 34(2), 316-340|Zhang, Ye; Gao, Jie; Bilgihan, Anil; Lorenz, Melanie. (2023). A Holistic Assessment of eWOM Management Effectiveness with Agent-based Modeling, International Journal of Contemporary Hospitality Management, 35(3), 785-827|He, Z; Huang, H; Choi, H; Bilgihan, Anil. (2023). Building organizational resilience with digital transformation, Journal of Service Management, 34(1), 147-171|Talwar, Shalini; Kaur, Puneet; Ahmed, Umair; Bilgihan, Anil; Dhir, Amandeep. (2023). The dark side of convenience: how to reduce food waste induced by food delivery apps, British Food Journal, 125(1), 205-225|Kandampully, J.; Bilgihan, Anil; Li, D.K.. (2022). Unifying technology and people: revisiting service, The Service Industries Journal, 42(1-2), 21-41|Menidjel, Choukri; Bilgihan, Anil. (2022). The determinants of retail customers' purchase intent, Journal of Consumer Studies, 46(6), 2503-2520|Malodia, S; Dhir, A; Bilgihan, Anil; Sinha, P; Tikoo, T. (2022). Meme marketing: How can marketers drive better engagement using viral memes?, Psychology and Marketing, 39(9), 1775-1801|Huang, A; de la Mora Velasco, E; Farhangi, A; Bilgihan, Anil; Jahromi, M. (2022). Leveraging data analytics to understand the relationship between restaurants' safety violations and COVID-19 transmission, International Journal of Hospitality Management, 104, Article: 103241|Rahimi, R; Thelwall, M; Okumus, F; Bilgihan, Anil. (2022). Know your guests’ preferences before they arrive at your hotel: evidence from TripAdvisor, Consumer Behavior in Tourism and Hospitality, 17(1), 89-106|Gonzalez-Rodriguez, M.R.; Diaz-Fernandez, M.C.; Bilgihan, Anil; Okumus, F; Shi, F. (2022). The impact of eWOM source credibility on destination visit intention and online involvement: a case of Chinese tourists, Journal of Hospitality and Tourism Technology, 13(5), 855-874|Ricci, Peter; Bilgihan, Anil. (2022). Marketing your hotel as clean and safe: Emerging from COVID, Hotel Business Review's Hotel Executive|Talwar, S; Kaur, P; Ahmed, U; Bilgihan, Anil; Dhir, A. (2022). The dark side of convenience: how to reduce food waste induced by food delivery apps, British Food Journal|Gomez-Rico, M.; Molina-Collado, A.; Santos-Vijande, M.L.; Bilgihan, Anil. (2022). Motivations, self-congruity and restaurant innovativeness as antecedents of a creative-food tourism experience: the moderating effect of first-time and repeat tourists, British Food Journal, 124(2), 406-429|Shuping, C.; Han, X.; Bilgihan, Anil; Okumus, F.. (2021). Customer engagement research in hospitality and tourism: a systematic review, Journal of Hospitality Marketing & Management, 30(7)|Menidjel, C.; Bilgihan, Anil; Benhabib, A.. (2021). Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry, The International Journal of Retail, Distribution and Consumer Research, 31(1), 106-129|Korgaonkar, Pradeep; Becerra, E.; Mangleburg, Tamara; Bilgihan, Anil. (2021). Retail Employee Theft: When Retail Security Alone Is Not Enough, Psychology & Marketing, 38(5), 721-734|Kandampully, J.; Bilgihan, Anil; Bujisic, M.; Kaplan, M.; Jarvis, Cheryl; Shukla, Y.S.. (2021). Service transformation: How can it be achieved?, Journal of Business Research, 136, 219-228|Remar, D.; Sukhu, A.; Bilgihan, Anil. (2021). The effects of environmental consciousness and menu information on the perception of restaurant image, British Food Journal|Talwar, S.; Kaur, P.; Yadav, R.; Bilgihan, Anil; Dhir, A.. (2021). What drives diners' eco-friendly behaviour? The moderating role of planning routine, Journal of Retailing and Consumer Services, 63(5), Article: 102678|Sukhu, A.; Bilgihan, Anil. (2021). The Impact of Hedonic Dining Experiences on Word of Mouth, Switching Intentions and Willingness to Pay, British Food Journal, 123(12), 3954-3969|Bilgihan, Anil; Ricci, Peter. (2021). Hotel revenue management: The roller coaster ride of COVID-19, Hotel Executive|Ran, Li; Luo, Z.; Bilgihan, Anil; Okumus, Fevzi. (2021). Marketing China to U.S. Travelers through Electronic Word-of-Mouth and Destination Image: Taking Beijing as an Example, Journal of Vacation Marketing, 27(2), 267-286|Zhang, Ye; Gao, J.; Bilgihan, Anil; Ricci, Peter. (2021). Using Agent-based Modeling to Guide eWOM-related Hospitality Business Strategies (forthcoming), International Conference on Hotel, Restaurant, and Institutional Education, Virtual|Huang, A.; Chao, Y.; de la Morea Velasco, E.; Bilgihan, Anil; Wei, W.. (2021). When artificial intelligence meets the hospitality and tourism industry: an assessment framework to inform theory and management, Journal of Hospitality and Tourism Insights|Zhang, Ye; Gao, J.; Ricci, Peter; Bilgihan, Anil. (2021). Generation Z’s character-strength applications in tourism (forthcoming), Travel & Tourism Research Association (TTRA) International Conference, Fort Worth, Texas|Okumus, B.; Ozturk, A.; Bilgihan, Anil. (2021). Generation Ys Dining Out Behavior, International Hospitality Review, 35(1), 41-56|Dedeoğlu, Bekir; Bilgihan, Anil; Ye, Ben; Wang, Yajun; Okumus, Fevzi. (2021). The role of elaboration likelihood routes in relationships between user-generated content and willingness to pay more, Tourism Review, 76(3), 614-638|Gonzalez-Rodriguez, M.R.; Diaz-Fernandez, M.C.; Bilgihan, Anil; Shi, F.; Okumus, F.. (2021). UGC involvement, motivation and personality: Comparison between China and Spain, Journal of Destination Marketing & Management, 19, Article: 100543|Menidjel, C.; Bilgihan, Anil. (2021). How perceptions of relationship investment influence customer loyalty: the mediating role of perceived value and the moderating role of relationship proneness, Journal of Strategic Marketing, doi.org/10.1080/0965254X.2021.1900342|Erraijaa, K.; Legoherel, P.; Dauce, B.; Bilgihan, Anil. (2021). Scent Marketing: Linking the Scent Congruence with Brand Image, International Journal of Contemporary Hospitality Management, 33(2), 402-427|Viteri, D.; Bilgihan, Anil; Ricci, Peter. (2021). How Effective is Social Media for Conversions and Bookings?, Hotel Executive's Hotel Business Review|Huang, G.; Chang, C.; Bilgihan, Anil; Okumus, F.. (2020). Helpful or harmful? A double-edged sword of emoticons in online review helpfulness, Tourism Management, 81, Article: 104135|Liu, J.; Zhang, H.; Sun, J.; Li, N.; Bilgihan, Anil. (2020). How to prevent negative online customer reviews: the moderating roles of monetary compensation and psychological compensation, International Journal of Contemporary Hospitality Management, 32(10), 3115-3134|Mithas, S.; Hofacker, C.; Bilgihan, Anil; Dogru, T.; Bogicevic, V.; Sharma, A.. (2020). Information Technology and Baumol’s Cost Disease in Healthcare Services: A Research Agenda, Journal of Service Management, 31(5), 911-937|Fu, S.; Cheng, X.; Bao, Y.; Bilgihan, Anil; Okumus, F.. (2020). Staying in a hotel or peer-to-peer accommodation sharing? A discrete choice experiment with online reviews and discount strategies, Internet Research, 31(2), 654-676|Fu, S.; Cheng, X.; Su, L.; Bilgihan, Anil; Okumus, F.. (2020). Designing Collaboration Process Facilitation in Hotel Management Teams to Improve Collaboration Performance, International Journal of Hospitality Management, 88, Article: 102527|Chen, Huei-Ju; Wong, Soke; Bilgihan, Anil; Okumus, Fevzi. (2020). Capsule hotels: Offering Experiential Value or perceived as risky by tourists? An optimum stimulation level model, International Journal of Hospitality Management, 86, 102434|Chen, Xianglan; Ren, Hulin; Liu, Yamin; Okumus, Bendegul; Bilgihan, Anil. (2020). Attention to Chinese menus with metaphorical or metonymic names: An eye movement lab experiment, International Journal of Hospitality Management, 84, 102305|Barreda, Albert; Nusair, Khaldoon; Wang, Youcheng; Okumus, Fevzi; Bilgihan, Anil. (2020). The impact of social media activities on brand image and emotional attachment: A case in the travel context, Journal of Hospitality and Tourism Technology, 11(2), 109-135|Cheng, X.; Fu, S.; Sun, J.; Bilgihan, Anil; Okumus, F.. (2019). An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust, Tourism Management, 71, 366-377|Sashi, C.M.; Brynildsen, Gina; Bilgihan, Anil. (2019). Social Media, Customer Engagement, and Advocacy: An Empirical Investigation using Twitter Data for Quick Service Restaurants, International Journal of Contemporary Hospitality Management, 31(3), 1247-1272|Menidjel, Choukri; Benhabib, Abderrezzak; Bilgihan, Anil; Madanoglu, Melih. (2019). Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing, International Journal of Retail & Distribution Management, 48(2), 207-226|Sürücü, Özlem; Öztürk, Yüksel; Okumus, Fevzi; Bilgihan, Anil. (2019). Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context, Journal of Hospitality and Tourism Management, 40, 114-124|Zhang, Ye; Gao, J.; Ricci, Peter; Bilgihan, Anil. (2019). Informing the Recruitment and Retention of Millenial/Post-millennial Employees with Character-Strength-based Explorations, International Conference on Hotel, Restraurant, and Institutional Education, New Orleans, LA|Sukhu, A.; Choi, H.; Bujisic, M.; Bilgihan, Anil. (2019). Satisfaction and positive emotions: A comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions, International Journal of Hospitality Management, 77, 51-63|Okumus, F.; Ozturk, A.; Bilgihan, Anil; Jia, C.. (2018). Analyzing Online Reviews on Hotels by Humans Vs. Artificial Intelligence, Global Conference on Business and Economics|Ammari, N.; Bilgihan, Anil. (2018). Customer retention to mobile telecommunication service providers: the roles of perceived justice and customer loyalty program, International Journal of Mobile Communications, 17(1), 82-107|Menidjel, C.; Benhabib, A.; Bilgihan, Anil. (2018). Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty, Journal of Product and Brand Management, 26(6), 631-649|Bilgihan, Anil; Seo, S.; Choi, J.. (2018). Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews, Journal of Hospitality Marketing & Management, 27(5), 601-625|Okumus, F.; van Niekerk, M.; Koseoglu, M.A.; Bilgihan, Anil. (2018). Interdisciplinary research in tourism, Tourism Management, 69, 540-549|Okumus, B.; Ali, F.; Bilgihan, Anil; Ozturk, A.B.. (2018). Psychological factors influencing customers' acceptance of smartphone diet apps when ordering food at restaurants, International Journal of Hospitality Management, 72, 67-77|Dedeoglu, B.B.; Bilgihan, Anil; Ye, B.H.; Buonincontri, P.; Okumus, F.. (2018). The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience, International Journal of Hospitality Management, 72, 10-20|Zhang, Ye; Madanoglu, Melih; Ricci, Peter; Bilgihan, Anil. (2018). The Palm Beach Tourism Marketing Effectiveness Evaluation based on Real-time Tracked Exposure Data, Global Conference on Business and Economics|Zhang, T.; Bilgihan, Anil; Kandampully, J.; Lu, C.. (2018). Building stronger hospitality brands through online communities, Journal of Hospitality and Tourism Technology, 9(2), 158-171|Fan, A.; Shen, H.; Wu, L.; Mattila, A.; Bilgihan, Anil. (2018). Whom do we trust? Cultural differences in consumer responses to online recommendations, International Journal of Contemporary Hospitality Management, 30(7), 1508-1525|Bujisic, M.; Bogicevic, V.; Yang, W.; Cobanoglu, C.; Bilgihan, Anil. (2018). "Hobson's Choice" servicescape: consumer anxiety and enjoyment, Journal of Consumer Marketing, 34(7), 577-590|Kim, S.; Kandampully, J.; Bilgihan, Anil. (2018). The influence of eWOM Communications: An Application of Online Social Network Framework, Computers in Human Behavior, 80, 243-254|Bogicevic, V.; Yang, W.; Bujisic, M.; Bilgihan, Anil. (2018). Visual Data Mining: Analysis of Airline Service Quality Attributes, Journal of Quality Assurance in Hospitality and Tourism, 18(4), 509-530|Zhang, Ye; Madanoglu, Gulsevim; Bilgihan, Anil; Ricci, Peter. (2018). The Palm Beach Tourism Marketing Effectiveness Evaluation based on Real-time Tracked Exposure Data, Proceedings of International Conference on Hotel, Restaurant, and Institutional Education, Palm Springs, CA|Madanoglu, Gulsevim; Zhang, Ye; Bilgihan, Anil; Ricci, Peter. (2018). Time to Arrival to a Destination and Online Search Activity: An S-shape Model, Proceedings of Asia-Pacific Conference on Hotel, Restaurant, and Institutional Education, Palm Springs, CA|Zhang, Ye; Gao, J.; Ricci, Peter; Bilgihan, Anil. (2018). Inner- versus Social-driven Travel Motivations among People with Mobility Challenges: Extending the Travel Motivation Interpretation with a New Horizon, Proceedings of Travel & Tourism Research Association International Conference, Miami/Coral Gables, FL, USA|Madanoglu, Gulsevim; Zhang, Ye; Bilgihan, Anil; Ricci, Peter. (2018). Online Search Activity and Time to Arrival to a Destination, Proceedings of Asia-Pacific Conference on Hotel, Restaurant, and Institutional Education, Guangzhou, China|Zhang, Ye; Gao, J.; Bilgihan, Anil; Ricci, Peter; Chen, Ya-Ling. (2018). The Interactive Effects of Social Media Channels on International Arrivals: An Exploration with Agent-based Simulation, Proceedings of Asia-Pacific Conference on Hotel, Restaurant, and Institutional Education, Guangzhou, China|Demirciftci, T.; Cetin, G.; Bilgihan, Anil. (2017). Coping with RM challenges in hospitality education, Journal of Revenue and Pricing Management, 16(5), 499-512|Collins, G.; Cobanoglu, C.; Bilgihan, Anil; Berezina, K.. (2017). Hospitality Information Technology: Learning How to Use It, Kendall Hunt Publishing(8th Edition)|Okumus, F.; Bilgihan, Anil; Ozturk, A.; Zhao, X.. (2017). Identifying and overcoming barriers to deployment of information technology projects in hotels, Journal of Organizational Change Management, 30(5), 744-766|Ozturk, A.; Esfahani, S.; Bilgihan, Anil. (2017). Social Media and Destination Marketing, Taylor & Francis|Bogicevic, V.; Bujisic, M.; Bilgihan, Anil; Yang, W.; Cobanoglu, C.. (2017). The impact of traveler-focused airport technology on traveler satisfaction, Technological Forecasting and Social Change, 123, 351-361|Ozturk, A.; Bilgihan, Anil; Esfahani, S.; Hua, N.. (2017). Understanding the Mobile Payment Technology Acceptance Based on Valence Theory: A Case of Restaurant Transactions, International Journal of Contemporary Hospitality Management, 29(8), 2027-2049|Sukhu, A.; Bilgihan, Anil; Seo, S.. (2017). Willingness to pay in negative restaurant service encounters, International Journal of Hospitality Management, 65, 11-19|Zhang, Ye; Cole, S.; Hirt, E.; Bilgihan, Anil. (2017). Self-determined travel facilitation with mental construal priming, Tourism Management, 61, 472-483|Bahri-Ammari, N.; Bilgihan, Anil. (2017). The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia, Journal of Retailing and Consumer Services, 37, 89-100|Khalilzadeh, J.; Ozturk, A.; Bilgihan, Anil. (2017). Security-related factors in extended UTAUT model for NFC-based Mobile Payment in the Restaurant, Computers in Human Behavior, 70, 460-474|Chuah, S.H.W.; Marimuthu, M.; Kandampully, J.; Bilgihan, Anil. (2017). What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain, Journal of Retailing and Consumer Services, 36, 124-136|Cetin, G.; Bilgihan, Anil. (2016). Components of Cultural Tourists' Experiences in Destinations, Current Issues in Tourism, 19(2), 137-154|Bilgihan, Anil; Barreda, A.; Okumus, F.; Nusair, K.. (2016). Consumer perception of knowledge-sharing in travel-related Online Social Networks, Tourism Management, 52, 287-296|Kandampully, J.; Bilgihan, Anil; Zhang, T.C.. (2016). Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier, Journal of Hospitality and Tourism Management, 29, 154-164|Okumus, B.; Bilgihan, Anil; Ozturk, A.. (2016). Factors Affecting the Acceptance of Smartphone Diet Applications, Journal of Hospitality Marketing and Management, 25(6), 726-747|Bilgihan, Anil. (2016). Gen Y Customer Loyalty in Online Shopping: An Integrated Model of Trust, User Experience and Branding, Computers in Human Behavior, 61, 103-113|Bilgihan, Anil; Ricci, Peter. (2016). Get ready: Our guests expect your home to be their home, Florida Restaurant & Lodging Magazine, Page 21|Bilgihan, Anil; Smith, S.; Ricci, Peter; Bujisic, M.. (2016). Hotel guest preferences of in-room technology amenities, Journal of Hospitality and Tourism Technology, 7(2), 118-134|Cetin, G.; Demirciftci, T.; Bilgihan, Anil. (2016). Meeting Revenue Management Challanges: Knowledge, Skills, and Abilities, International Journal of Hospitality Management, 57, 132-142|Barreda, A.; Bilgihan, Anil; Nusair, K.; Okumus, F.. (2016). Online Branding: Development of Hotel Branding through Interactivity Theory, Tourism Management, 57, 180-192|Barreda, A.; Okumus, F.; Nusair, K.; Bilgihan, Anil. (2016). The Mediating Effect of Virtual Interactivity in Travel-Related Online Social Network Websites, International Journal of Hospitality and Tourism Administration, 17(2), 147-178|Bujisic, M.; Bilgihan, Anil; Parsa, H.. (2016). The Role of Simulation Software in Enhancing Students' Academic Performance: A Restaurant Management Case, International Journal of Technology Enhanced Learning, 8(1), 77-83|Bilgihan, Anil; Kandampully, J.; Zhang, T.. (2016). Towards a Unified Customer Experience in Online Shopping Environments: Antecedents and Outcomes, International Journal of Quality and Service Sciences, 8(1), 102-119|Bogicevic, V.; Yang, W.; Cobanoglu, C.; Bilgihan, Anil; Bujisic, M.. (2016). Traveler Anxiety and Enjoyment: The Effect of Airport Environment on Traveler's Emotions, Journal of Air Transport Management, 57, 122-129|Berezina, K.; Bilgihan, Anil; Cobanoglu, C.; Okumus, F.. (2016). Understanding Satisfied and Dissatisified Hotel Customers: Text Mining of Online Hotel Reviews, Journal of Hospitality Marketing & Management, 25(1), 1-24|Ozturk, A.; Bilgihan, Anil; Nusair, K.; Okumus, F.. (2016). What Keeps the Mobile Hotel Booking Users Loyal? Investigating the Roles of Self-efficacy, Compatibility, Perceived Ease of Use, and Perceived Convenience, International Journal of Information Management, 36(6), 1350-1359|Zhang, Ye; Bilgihan, Anil; Ricci, Peter; Chen, Y.. (2016). Memory and Hospitality Service Decision Making, Proceedings of International Conference on Hotel, Restaurant, and Institutional Education, Dallas, TX *** Won Best Paper Award ***, USA|Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter. (2016). Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty, Journal of Retailing and Consumer Services, 31, 14-21, doi:10.1016/j.jretconser.2016.03.001|Zhang, Ye; Ricci, Peter; Bilgihan, Anil. (2016). The Agent-based Modeling of Destination-tourist Interactions, Proceedings of Travel & Tourism Research Association International Conference, Vail, Colorado, USA|Bilgihan, Anil; Wang, Youcheng. (2016). Technology induced competitive advantage: a case of US lodging industry, Journal of Hospitality and Tourism Technology, 7(1), 37-59|Bilgihan, Anil; Nusair, K.; Okumus, F.; Cobanoglu, C.. (2015). Applying flow theory to booking experiences: An integrated model in an online service context, Information & Management, 52(6), 668-678|Kandampully, J.; Zhang, T; Bilgihan, Anil. (2015). Customer Loyalty: A Review and Future Directions with a Special Focus on the Hospitality Industry, International Journal of Contemporary Hospitality Management, 27(3), 379-414|Sukhu, A.; Zhang, T.; Bilgihan, Anil. (2015). Factors Influencing Information Sharing Behaviors in Social Networking Sites, Services Marketing Quarterly, 36(4), 317-334|Barreda, A.; Bilgihan, Anil; Nusair, K.; Okumus, F.. (2015). Generating Brand Awareness in Online Social Networks, Computers in Human Behavior, 50, 600-609|Peng, C; Bilgihan, Anil; Kandampully, J. (2015). How Do Diners Make Decisions Among Casual Dining Restaurants? An Exploratory Study of College Students, International Journal of Hospitality and Tourism Administration, 16(1), 1-15|Zhang, T.; Kandampully, J.; Bilgihan, Anil. (2015). Motivations for Customer Engagement in Online Co-innovation Communities (OCCs): A Conceptual Framework, Journal of Hospitality and Tourism Technology, 6(3), 311-328|Bae, S.; Rudd, N.; Bilgihan, Anil. (2015). Offensive Advertising in the Fashion Industry: Sexual Objectification and Ethical Judgments of Consumers, Journal of Global Fashion Marketing, 6(3), 236-249|Bujisic, M.; Bilgihan, Anil; Smith, S.. (2015). Relationship between Guest Experience, Personality Characteristics, and Satisfaction: Moderating Effect of Extraversion and Openness to Experience, Tourism Analysis, 20(1), 25-38|Bilgihan, Anil; Bujisic, M.. (2015). The Effect Website Features on Online Relationship Marketing: A Case of Online Hotel Booking, Electronic Commerce Research and Applications, 14(4), 222-232|Barreda, A.; Okumus, F.; Nusair, K.; Bilgihan, Anil. (2015). The Influence of Website Interactivity on Brand Experience, Brand equity, Brand Choice, and Brand Associations: A Behavioral Intention Approach in Hotel Websites, iHITA 2015 Annual Conference|Barreda, A.; Bilgihan, Anil; Kageyama, Y.. (2015). The Role of Trust in Creating Positive Word of Mouth and Behavioral Intentions: The Case of Online Social Networks, Journal of Relationship Marketing, 14(1), 16-36|Murphy, K.; Bilgihan, Anil; Kubickova, M.; Bosco, M.. (2015). There is No "I" in Recovery: Managements' Perspective of Service Recovery, Journal of Quality Assurance in Hospitality & Tourism, 16(3), 303-322|Bilgihan, Anil; Nejad, Mohammad. (2015). Innovation in hospitality and tourism industries, Journal of Hospitality and Tourism Technology, 6(3)|Collins, G; Cobanoglu, C; Bilgihan, Anil. (2014). , Kendall Hunt Publishing(7th Edition)|Bae, S.; Rudd, N.; Bilgihan, Anil. (2014). American Apparel, Swearing or Sweatshop-Free? Sexual Objectification and Ethical Judgment of Consumers, 2014 Global Fashion Management Conference, London, UK|Bogicevic, V.; Yang, W.; Bilgihan, Anil. (2014). Analysis of Airline Service Quality Attributes, 19th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Houston, Texas, USA|Bogicevic, V.; Cavusoglu, M.; Ciftci, C.; Bilgihan, Anil. (2014). Augmented Reality Applications in Tourism, 19th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Houston, Texas, USA|Bilgihan, Anil; Bujisic, M. (2014). E-commerce Experience Optimization for Service Companies, Kendall Hunt Publishing(1st Edition)|Bilgihan, Anil; Bujisic, M.. (2014). E-Commerce Experience Optimization for Service Companies, Kendall Hunt|Bilgihan, Anil; Okumus, B.; Ozturk, A.. (2014). Factors Affecting Consumers' Intention to Use Smartphone Diet Apps as Tools to Promote Healthy Eating Behavior, iHITA 2014 Annual Conference, Los Angeles, California, USA|Peng, C.; Kandampully, J.; Bilgihan, Anil. (2014). Generation Y's Dining Information Seeking and Sharing Behavior on Social Networking Sites: An Exploratory Study, International Journal of Contemporary Hospitality Management, 26(3), 349-366|Collins, G.; Cobanoglu, C.; Bilgihan, Anil. (2014). Hospitality Information Technology: Learning How to Use It, Kendall Hunt Publishing(7th Edition)|Bujisic, M; Wu, L; Matilla, A; Bilgihan, Anil. (2014). Not All Smiles Are Created Equal: Investigating the Effects of Display Authenticity and Service Relationship on Customer Tipping Behavior, International Journal of Contemporary Hospitality Management, 26(2), 293-306|Bilgihan, Anil; Okumus, F.; Nusair, K.; Bujisic, M.. (2014). Online Experiences: Flow Theory, Measuring Online Customer Experience in e-Commerce and Managerial Implications for the Lodging Industry, Information Technology & Tourism, 14(1), 49-71|Okumus, B.; Bilgihan, Anil. (2014). Proposing a Model to Test Smartphone Users' Intention to Use Smart Applications When Ordering Food in Restaurants, Journal of Hospitality and Tourism Technology, 5(1), 31-49|Bujisic, M.; Parsa, H.; Bilgihan, Anil; Gallowey, J.; Hern, L.. (2014). Service Failure, Tipping Behavior and the Effect of Service Industry Experience, Journal of Quality Assurance in Hospitality and Tourism, 15(3), 253-268|Bujisic, M; Hutchinson, J; Bilgihan, Anil. (2014). The Application of Revenue Management in Beverage Operations, Journal of Foodservice Business Research, 17(4), 336-352|Bujisic, M.; Olgun, C.; Bilgihan, Anil; Cobanoglu, C.. (2014). The Effect of Hedonic and Utilitarian Website Features on Commitment and E-Loyalty to Hotel Booking Websites, 19th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Houston, Texas, USA|Bujisic, M.; Bilgihan, Anil; Hutchinson, J.. (2014). The Effect of the Type-pricing Strategy on Perceived Price Fairness and Behavioral Outcomes in Beverage Establishments, Journal of Revenue & Pricing Management, 13(1), 35-60|Bilgihan, Anil; Berezina, K.; Cobanoglu, C.; Okumus, F.. (2014). The Information Technology (IT) Skills of Hospitality School Graduates as Perceived by Hospitality Professionals, Journal of Teaching in Travel & Tourism, 14(1), 321-342|Sukhu, A.; Bilgihan, Anil. (2014). Why Travellers Share Information Online: A Model of Trust, Innovativeness and Loyalty in Generation Y Travellers, International Journal of Services, Economics and Management, 6(2), 115-131|Barreda, A.; Bilgihan, Anil; Gomez, L.. (2014). Developing Online Trust through Social Network Websites: A Mediating Model of Information Quality, Management Studies International Conference, TMS Algarve|Kandampully, J.; Zhang, T.; Bilgihan, Anil. (2014). Unveil "Secrets" to Engaging Gen-Y Customers: The Fusion of Technology and Innovation, 3rd Cornell Hospitality Research Summit|Bilgihan, Anil; Cobanoglu, C; Nusair, K; Okumus, F; Bujisic, M. (2013). A Quantitative Study Exploring the Difference between Gaming Genre Preferences, The Computer Games Journal, 2(1), 19-40|Bogicevic, V; Yang, W; Bilgihan, Anil; Bujisic, M. (2013). Airport service quality drivers of passenger satisfaction, Tourism Review, 68(4), 3-18|Barreda, A; Bilgihan, Anil. (2013). An analysis of user-generated content for hotel experiences, Journal of Hospitality and Tourism Technology, 4(3), 263-280|Sukhu, A.; Bilgihan, Anil. (2013). Antecedents and Consequences of Information Exchange in Generation Y Travelers, The 4th International Research Symposium in Service Management, Kerala, India|Bilgihan, Anil; Karadag, E; Cobanoglu, C; Okumus, F. (2013). Biometric Technology Applications and Trends in Hotels, FIU Hosptiality Review, 31(2)|Barreda, A.; Nusair, K.; Wang, Y.; Bilgihan, Anil; Okumus, F.. (2013). Brand Emotional Attachment in Travel Social Network Websites: The Long-Term Goal for Travel Organizations, 18th Graduate Education and Graduate Student Research Conference, Seattle, WA, USA|Sukhu, A; Bilgihan, Anil; Kandampully, J.. (2013). Consumer Behavioral Intention and Social Networking Sites: Antecedents in a Technology Acceptance Model, 3rd Annual Student Research Forum, College of Education and Human Ecology, The Ohio State University, Columbus, Ohio, USA|Barreda, A; Nusair, K; Bilgihan, Anil; Okumus, F. (2013). Developing a brand structure pyramid model for travel-related online social networks, Tourism Review, 68(4), 49-70|Nusair, K; Bilgihan, Anil; Okumus, F; Cobanoglu, C. (2013). Generation Y Travelers' Commitment to Online Social Network Websites, Tourism Management, 35, 13-22|Bilgihan, Anil; Bujisic, B.; Smith, S.. (2013). Importance-Performance Analysis of Theme Parks in the Chinese Market, Annual ICHRIE Summer Conference International, St. Louis, Missouri, USA|Berezina, K.; Bilgihan, Anil; Cobanoglu, C.. (2013). Online Shopping: To Buy or Not to Buy?, iHITA Annual Research Conference, Minneapolis, MN, USA|Bujisic, B.; Bogicevic, V.; Shatskikh, A.; Bilgihan, Anil; Cobanoglu, C.. (2013). The Qualitative Analysis of Pricing Strategies in Beverage Operations, 18th Graduate Education and Graduate Student Research Conference, Seattle, WA, USA|Bilgihan, Anil; Sukhu, A.; Kandampully, J.. (2013). The Role of Hedonic and Utilitarian Website Features in Predicting E-loyallty, International Hospitality Information Technology Association (IHITA) Annual Conference, Minneapolis, MN, USA|Nusair, K; Bilgihan, Anil; Okumus, F. (2013). The Role of Online Social Networks Travel Websites in Creating Social Interaction for Gen Y Travelers, International Journal of Tourism Research, 15(5), 458-472|Bilgihan, Anil; Sukhu, A; Kandampully, J. (2013). The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment, International Journal of Service Science, Management, Engineering, and Technology, 4(3), 37-50|Bilgihan, Anil; Servert, D; Kandampully, J. (2013). Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Service Delivery, International Journal of Service Science, Management, Engineering, and Technology, 4(4), 19-42|Sukhu, A.; Bilgihan, Anil; Kandampully, J.. (2013). What Matters in Social Networking: Trust, Usefulness, Service Quality and Enjoyment?, Annual ICHRIE Summer Conference International, St. Louis, Missouri, USA|Barreda, A.; Kageyama, Y; Bilgihan, Anil. (2013). Factors Influencing Travelers' Behavioral Intentions and WOM Through the Use of Travel-Related OSN Websites, APac CHRIE - Asia Pacific CHRIE|Bilgihan, Anil. (2012). A Study of Accepted Pricing Points for In-room Entertainment Technology Amenities by Guests, Journal of Hospitality and Tourism Technology, 3(1), 24-31|Bujisic, B.; Bilgihan, Anil. (2012). Entertainment Venue Revenue Management, I-CHRIE Florida/Caribbean Chapter Spring 2012 Conference|Bujisic, B.; Bilgihan, Anil. (2012). Relationship between Guest Experience, Personality Characteristics and Satisfaction: Moderating Effect of Extraversion and Openness to Experience, I-CHRIE Florida/Caribbean Chapter Spring 2012 Conference|Cobanoglu, C; Bilgihan, Anil; Berezina, K; Nusair, K. (2012). The Impact of Wi-Fi Service in Restaurants on Customers' Likelihood of Return to a Restaurant, Journal of Foodservice Business Research, 15(3), 285-299|Bilgihan, Anil; Okumus, F; Nusair, K.. (2012). The Role of Committment Dimensions in Creating Online Brand Image and e-Loyalty: The Case of Online Hotel Booking Websites, 17th Graduate Education and Graduate Student Research Conference, Auburn, AL, USA|Bilgihan, Anil; Okumus, F; Nusair, K. (2012). The Role of Demographics in Predicting e-Loyalty in Social Network Websites, 17th Graduate Education and Graduate Student Research Conference|Bilgihan, Anil; Nusair, K; Okumus, F; Bujisic, M. (2012). The Role of Demographics in Predicting e-Loyalty in Social Network Websites, Journal of Information Science and Technology, 9(2), 18-34|Nusair, K.; Erdem, M.; Okumus, F; Bilgihan, Anil. (2012). User's Attitudes Toward Online Social Networks in Travel, Ashgate Publishing Group|Bilgihan, Anil; Okumus, F; Nusair, K.; Cobanoglu, C.. (2011). Barriers to Information Technology Change Project in Hotels, 16th Graduate Education and Graduate Student Research Conference, Houston, Texas, USA|Xu, L.; Bilgihan, Anil; Wang, Y. (2011). Evaluation of Website Functionality in US Lodging Industry, The International Sounds and Tastes of Tourism Education Annual Conference, Miami, Florida|Bilgihan, Anil; Wang, Y.. (2011). How Can Hospitality Organizations Create IT Induced Competitive Advantage? A Theoretical Framework., 16th Graduate Education and Graduate Student Research Conference, Houston, Texas, USA|Bilgihan, Anil; Okumus, F; Nusair, K; Kwan, D. (2011). Information Technology Applications and Competitive Advantage in Hotel Companies, Journal of Hospitality and Tourism Technology, 2(2), 139-153|Bilgihan, Anil; Nusair, K.; Okumus, F. (2011). Social Networking Websites: Do Generation Y Use Them Before Making Decisions for Hotels and Restaurants?, 16th Graduate Education and Graduate Student Research Conference, Houston, Texas, USA|Bilgihan, Anil; Okumus, F; Nusair, K.; Cobanoglu, C.. (2011). The Information Technology (IT) Skills of Hospitality School Graduates as Perceived by Hospitality Professionals, Proceedings of 16th Annual Graduate Student Education and Graduate Student Research Conference, Houston, Texas, USA|Nusair, K.; Bilgihan, Anil; Okumus, F.. (2011). The Role of Social Media in Creating Social Interactions, iHITA Annual Conference, Austin, Texas, USA|Nusair, K.; Erdem, M.; Okumus, F.; Bilgihan, Anil. (2011). Users’ Attitudes toward Online Social Networks in Travel, Ashgate Publishing Group|Berezina, K.; Bilgihan, Anil; Cobanoglu, C.; Okumus, F.. (2011). What Makes Satisfied Customers Happy? Text Mining of Hotel Reviews, iHITA Annual Conference, Austin, Texas, USA|Bilgihan, Anil; Cobanoglu, C; Karadag, E; Okumus, F. (2011). Biometric Technology Applications and Trends in Hotels, Proceedings of the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, San Juan, PR|Bilgihan, Anil; Cobanoglu, C.; Karadag, E.; Okumus, F.. (2010). Biometric Technology Applications and Trends in Hotels, Proceedings of the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, San Juan, Puerto Rico|Bilgihan, Anil; Okumus, F.; Nusair, K.; Kwun, D.. (2010). Can Information Technology Applications Provide Hotels a Competitive Advantage?, iHITA 17th Annual Conference, Orlando, FL, USA|Holcomb, J; Okumus, F; Bilgihan, Anil. (2010). Corporate Social Responsibility: What the Top Three Theme Parks in Orlando Reporting?, Worldwide Hospitality and Tourism Theme, 2(3), 316-337|Bilgihan, Anil; Cobanoglu, C; Miller, B. (2010). Importance-Performance Analysis of Guest Entertainment Technology Amenities in the Lodging Industry, FIU Hospitality Review, 28(3), 84-108|Bilgihan, Anil; Cobanoglu, C.; Grubbs, R.; Berezina, E.. (2009). A Study of Accepting Pricing Points for In-Room Entertainment Technology Amenities by Guests, Fordham Pricing Conference, Orlando, FL, USA|Cobanoglu, C; Bilgihan, Anil; Erdam, M.; Hancer, M.. (2009). Is Wi-Fi Service in a Restaurant a Determinant of Customers' Revisit Intention?, Proceedings of the Decision Science Institute 40th Annual Meeting, New Orleans, LA|Cobanoglu, C.; Bilgihan, Anil; erdem, M.; Hancer, M.. (2009). Is Wi-Fi Service in a Restaurant a Determinant of Customers' Revisit Intention?, Proceedings of the Decision Science Institute 40th Annual Meeting, New Orleans, LA, USA|Bilgihan, Anil; Beldona, S.; Cobanoglu, C. (2009). The adoption of fingerprint payment technology mechanisms at the customer end, Proceedings of the 16th International Conference on Information Technology and Travel & Tourism, Amsterdam, Netherlands|Bilgihan, Anil; Beldona, S.; Cobanoglu, C.. (2009). The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End, Proceedings of 16th International Conference on Information Technology and Travel & Tourism, Amsterdam, Netherlands|Bilgihan, Anil; Cobanoglu, C.; Miller, B.. (2009). The Impact of Wi-Fi Service in Restaurant on Customers' Frequency of Visit, The Thirteenth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV, USA|Bilgihan, Anil; Kalkan, K.; Cobanoglu, C.. (2008). An Analysis of Fingerprint Applications and Trends in Hotels, The Twelth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Orlando, FL, USA|Kalkan, K.; Bilgihan, Anil; Cobanoglu, C.. (2008). An Analysis of Wi-Fi Access in Restaurants, National Restaurant Association Management Information Systems Conference, Las Vegas, NV, USA|Cobanoglu, C; Bilgihan, Anil. (2008). An analysis of Wi-Fi access in restaurants from customers' perspective, Proceedings of the Hospitality Information Technology Association Conference, Austin, Texas|Cobanoglu, C.; Bilgihan, Anil. (2008). An Analysis of Wi-Fi Access in Restaurants from Customers' Perspective, Proceedings of the Hospitality Information Technology Association Conference, Austin, Texas, USAUse of AI in Decision Making, Online Marketing, Services Marketing, Hospitality Information Systems, Multivariate Statistics, Branding, Customer Experience, Online Social Interactions