pricci1Peter RicciPeterRicciClinical Associate Professor & DirectorMarketing Department – Hospitality Management/departments/marketing/Guest Service/Customer Service, Hotel Management, Hospitality & Tourism Industry Trends, Hospitality Education, Management in Casinos, Country Clubs, Resorts, or RestaurantsFleming Hall - Room 311 (Boca Raton)peter.ricci@fau.edu5612973666http://business.fau.edu/hospitality

Clinical Associate Professor & Director, Hospitality Management Programs---

A hospitality industry veteran with over 20 years of managerial experience in segments including: food service, lodging, incentive travel, and destination marketing. While filling the role of hotel general manager for almost a decade, Dr. Ricci served as a part-time educator before entering academia full time as both a clinical associate professor and administrator.

Certificate (2019) Hospital Management Diploma (12-course program), American Hotel & Lodging Educational Institute (AHLEI)|EdD (2005) Higher Education Administration, Educational Leadership, University of Central Florida|MS (1989) Tourism & Commercial Recreation, University of Florida|BA (1987) Sociology, University of FloridaCertified Hospitality Digital Marketer (CHDM) --- Remains current (last updated 2025)|Hospitality Manager: Leadership|Certification in Hotel Business Acumen (CHBA) --- Remains current (last updated 2020)|Certification in Hotel Industry Analytics (CHIA) --- Remains current (last updated 2017)|Certified Hospitality Revenue Manager (CHRM) --- Remains current|Certified Hospitality Sales Executive (CHSE) --- Remains current|Certified Revenue Management Executive (CRME) --- Remains current|Certified Hotel Administrator (CHA) --- Remains current|Certified Hotel General Manager (CHGM) --- Expires 6-1-2028 (earned 6-1-2023)|Certified Revenue Management Analyst (CRMA) -- Remains current (last updated 2021)|Certified Revenue Management Analyst|Lifetime Achievement Award - Norma Bondy Lifetime Achievement Award - award goes to member who has made significant contribution to the Meetings & Events Industry|Lifetime Achievement Award - Hospitality Sales & Marketing Association International (HSMAI)|Distinguished Alumnus Award - University of Florida, College of Health & Human Performance, Dept. of Tourism, Recreation, and SportPark, Soyoung; Zhang, Ye; Bilgihan, Anil; Ricci, Peter. Drivers behind the great resignation in the tourism and hospitality industry: Learning from a crisis (forthcoming), Tourism Analysis|Park, Soyoung; Sevilla Nunez, J.; Caldeira, B.; Ricci, Peter. (2025). Intergenerational influence and sense of calling on occupational stigma, International Society of Travel and Tourism Educators (ISTTE), 44th Annual Conference Proceedings, 67-70|Ricci, Peter. (2025). A return to tried and true: Best practices to ameliorate the lodging industry’s high quit rate, Lodging Magazine|Zhang, Ye; Gao, J.; Ricci, Peter. (2024). Promoting Transformative Tourism Experiences with Human-like AI Chatbots, International Academy of Business Disciplines 35th Annual Conference, Las Vegas, NV|Bilgihan, Anil; Ricci, Peter. (2024). The New Era of Hotel Marketing: Integrating Cutting-Edge Technologies with Core Marketing Principles, Journal of Hospitality and Tourism Technology, 15(1), 123-137|Ricci, Peter. (2023). We need to inspire the next generation of hoteliers, Instrumental Tactics|Bilgihan, Anil; Ricci, Peter. (2023). Re-Imagining Hotel Marketing: Unlocking New Revenue Streams with Next Gen Technologies, Hotel Executive|Ricci, Peter. (2022). The shifting landscape of hospitality and tourism education, Hotel Management|Ricci, Peter; Bilgihan, Anil. (2022). Marketing your hotel as clean and safe: Emerging from COVID, Hotel Business Review's Hotel Executive|Ricci, Peter. (2022). The lodging labor crisis: Then, now and beyond, FRLA Magazine|Zhang, Ye; Gao, Jie; Cole, Shu; Ricci, Peter. (2021). How the Spread of User-Generated Contents (UGC) Shapes International Tourism Distribution: Using Agent-Based Modeling to Inform Strategic UGC Marketing, Journal of Travel Research, 60(7), 1469-1491; DOI: 10.1177/0047287520951639|Bilgihan, Anil; Ricci, Peter. (2021). Hotel revenue management: The roller coaster ride of COVID-19, Hotel Executive|Zhang, Ye; Gao, J.; Bilgihan, Anil; Ricci, Peter. (2021). Using Agent-based Modeling to Guide eWOM-related Hospitality Business Strategies (forthcoming), International Conference on Hotel, Restaurant, and Institutional Education, Virtual|Zhang, Ye; Gao, J.; Ricci, Peter; Bilgihan, Anil. (2021). Generation Z’s character-strength applications in tourism (forthcoming), Travel & Tourism Research Association (TTRA) International Conference, Fort Worth, Texas|Ricci, Peter. (2021). The Talent Trail Off, Florida Restaurant and Lodging Association Magazine(2021 Lodging Issue), Page 21|Ward, J.B.; Ricci, Peter. (2021). Rough Waters Ahead: The Tides are Changing for Hotel Recruitment, Hotel Executive|Viteri, D.; Bilgihan, Anil; Ricci, Peter. (2021). How Effective is Social Media for Conversions and Bookings?, Hotel Executive's Hotel Business Review|Ricci, Peter. (2020). FAU Expert Insists Deep Price Discounts Now Will Set Bad Precedent for Hotels After Coronavirus Crisis Ends, Hotel-Online: The B2B News Source|Ward, J.B.; Ricci, Peter. (2020). Share Accommodations Services: The Security Conundrum, Florida Restaurant & Lodging Magazine, 32-33|Zhang, Ye; Gao, J.; Ricci, Peter. (2020). Does Travel Generate Happiness? Implications for Health Tourism, T-Forum Global Conference, Faro, Portugal|Zhang, Ye; Gao, J.; Cole, S.T.; Ricci, Peter. (2019). Beyond accessibility: Empowering mobility-impaired customers with motivation differentiation, International Journal of Contemporary Hospitality Management, 31(9), 3503-3525; DOI 10.1108/IJCHM-08-2018-0663|Zhang, Ye; Gao, J.; Ricci, Peter; Bilgihan, Anil. (2019). Informing the Recruitment and Retention of Millenial/Post-millennial Employees with Character-Strength-based Explorations, International Conference on Hotel, Restraurant, and Institutional Education, New Orleans, LA|Zhang, Ye; Gao, J.; Ricci, Peter. (2019). The Potential of Tourism for Benefiting Individual Short-term and Long-term Wellbeing: A Character-strength-based Exploration, Travel & Tourism Research Association International Conference|Zhang, Ye; Cole, S.; Ricci, Peter; Gao, J.. (2019). Context-based Leisure Travel Facilitation among People with Mobility Challenges: A Self-Determination Theory Approach, Journal of Travel Research, 58(1), 42-62; DOI: 10.1177/0047287517741004|Ricci, Peter. (2018). Can an MBA help with career advancement?, Proceedings of Florida Restaurant & Lodging Magazine|Zhang, Ye; Madanoglu, Melih; Ricci, Peter; Bilgihan, Anil. (2018). The Palm Beach Tourism Marketing Effectiveness Evaluation based on Real-time Tracked Exposure Data, Global Conference on Business and Economics|Zhang, Ye; Madanoglu, Gulsevim; Bilgihan, Anil; Ricci, Peter. (2018). The Palm Beach Tourism Marketing Effectiveness Evaluation based on Real-time Tracked Exposure Data, Proceedings of International Conference on Hotel, Restaurant, and Institutional Education, Palm Springs, CA|Madanoglu, Gulsevim; Zhang, Ye; Bilgihan, Anil; Ricci, Peter. (2018). Time to Arrival to a Destination and Online Search Activity: An S-shape Model, Proceedings of Asia-Pacific Conference on Hotel, Restaurant, and Institutional Education, Palm Springs, CA|Zhang, Ye; Gao, J.; Ricci, Peter; Bilgihan, Anil. (2018). Inner- versus Social-driven Travel Motivations among People with Mobility Challenges: Extending the Travel Motivation Interpretation with a New Horizon, Proceedings of Travel & Tourism Research Association International Conference, Miami/Coral Gables, FL, USA|Madanoglu, Gulsevim; Zhang, Ye; Bilgihan, Anil; Ricci, Peter. (2018). Online Search Activity and Time to Arrival to a Destination, Proceedings of Asia-Pacific Conference on Hotel, Restaurant, and Institutional Education, Guangzhou, China|Zhang, Ye; Gao, J.; Bilgihan, Anil; Ricci, Peter; Chen, Ya-Ling. (2018). The Interactive Effects of Social Media Channels on International Arrivals: An Exploration with Agent-based Simulation, Proceedings of Asia-Pacific Conference on Hotel, Restaurant, and Institutional Education, Guangzhou, China|Bohan, Gregory; Ricci, Peter. (2018). South Florida Lodging Industry: Taking Its Place on the World Stage, Florida Restaurant & Lodging Magazine|Lorinkova, N.; Perry, S.; Madanoglu, Melih; Ricci, Peter. (2017). When "High" is too "High": A Re-examination of Relative Leader-Member Exchange and Employee Outcomes, Proceedings of 2017 Meeting of the Southern Management Association, St. Petersburg, FL, USA|Zhang, Ye; Gao, J.; Ricci, Peter. (2017). How Effective are the Pro-sustainability Initiatives in Hospitality Industry?, Proceedings of International Conference on Hotel, Restaurant, and Institutional Education, Baltimore, Maryland|Ricci, Peter; Zhang, Ye; Gao, J.; Shen, Y.. (2017). Would Self-determination Facilitate Leisure Travel Pursuit at Different Challenge Levels? -- The Exploration among People with Mobility Impairments, Proceedings of Travel & Tourism Research Association International Conference, Quebec City, Canada|Ricci, Peter. (2017). Educating future hotel leaders -- The need to know everything, Florida Restaurant & Lodging Magazine, Page 29|Bilgihan, Anil; Ricci, Peter. (2016). Get ready: Our guests expect your home to be their home, Florida Restaurant & Lodging Magazine, Page 21|Bilgihan, Anil; Smith, S.; Ricci, Peter; Bujisic, M.. (2016). Hotel guest preferences of in-room technology amenities, Journal of Hospitality and Tourism Technology, 7(2), 118-134|Zhang, Ye; Bilgihan, Anil; Ricci, Peter; Chen, Y.. (2016). Memory and Hospitality Service Decision Making, Proceedings of International Conference on Hotel, Restaurant, and Institutional Education, Dallas, TX *** Won Best Paper Award ***, USA|Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter. (2016). Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty, Journal of Retailing and Consumer Services, 31, 14-21, doi:10.1016/j.jretconser.2016.03.001|Zhang, Ye; Ricci, Peter; Bilgihan, Anil. (2016). The Agent-based Modeling of Destination-tourist Interactions, Proceedings of Travel & Tourism Research Association International Conference, Vail, Colorado, USA|Kaufman, Tammie; Ricci, Peter. (2014). Creation of a Professionalism Scale for Hospitality Students: An Exploratory Study, Sage Open, 4(4), http://sgo.sagepub.com/content/4/4/2158244014559016|Tesone, Dana; Ricci, Peter. (2012). Hospitality industry expectations of entry-level college graduates: A preference for attitude over aptitude., European Journal of Business and Social Sciences, 1(6), 140-149|Tesone, Dana; Singh, D.; Ricci, Peter. (2012). Hospitality leadership programs: The third generation of college learning competencies?, Southeast CHRIE, 16(2)|Ricci, Peter. (2011). Hospitality Management Position-Focused Recruiting, Hospitality Nooz, 2|Raines, D.; Ricci, Peter; Brown, S.; Eggenberger, T.; Hindle, T.; Schiff, M.. (2011). Cheating in online courses: The student definition, Journal of Effective Teaching, 11(1), 80-89|Ricci, Peter. (2010). Do Lodging Managers Expect More from Hospitality Graduates?, Journal of Human Resources in Hospitality & Tourism, 9, 218-232|Ricci, Peter. (2009). A Time for GMs to Keep the Glass Half Full and Explore New Revenue Sources, The Rooms Chronicle, 17(6), 1-3|Tesone, D.; Ricci, Peter. (2009). Hotel and restaurant entry-level job competencies: Comparisons of management and worker perceptions, Florida International University Hospitality Review, 27(1), 77-89|Tesone, D.; Ricci, Peter. (2009). Student Perceptions of Web-based Instruction: A Comparative Analysis, MERLOT Journal of Online Learning and Teaching, 4(3)|Ricci, Peter. (2008). Get it Right the First Time: Using Job Competence for Positive Hiring in the Hospitality Industry., Elsevier Publishing, London, U.K.|Ricci, Peter. (2008). Get it right the first time: Using job competencies for positive hiring in the hospitality industry, Elsevier Publishing, London, United Kingdom|Ricci, Peter; Kaufman, T.. (2007). Managerial Expectations for New Hires: Similarities between Vacation Ownership and Traditional Lodging., Journal of Teaching in Travel and Tourism, 7(2), 35-49|Tesone, D.; Ricci, Peter. (2006). , Prentice Hall, Upper Saddle River, NJ, United States|Ricci, Peter. (2006). After Westin's Recent Announcement, What will your Hotel do When the Smoke Clears?, The Rooms Chronicle, 14(1), 1-3|Tesone, D.; Ricci, Peter. (2006). Job Competency Expectations for Hospitality and Tourism Employees: Perceptions of Educational Preparation, Journal of Human Resources in Hospitality and Tourism, 4(2), 53-64|Tesone, D.; Ricci, Peter. (2006). The Little Book of Cases in Hospitality Management: Stories from Industry Practitioners , Prentice Hall, Upper Saddle River, NJ, United States|Ricci, Peter. (2006). Thinking About Cutting Back Here and There? Remember Me...I'm the Guest!, The Rooms Chronicle, 17(3), 8-9|Tesone, D.; Ricci, Peter. (2006). Toward a Definition of Entry-Level Job Competencies: Hospitality Manager Perspectives, International Journal of Hospitality & Tourism Administration, 7(4), 65-80|DiPietro, R.; Severt, D.; Rompf, R.; Ricci, Peter. (2006). Who is Referring Whom and to Where: Visitor at-destination Search Activities for Travel-Related Services, FIU Hospitality Review, 23(1), 51-63|Tesone, D.; Ricci, Peter; Severt, D.. (2006). Workplace Motivation and Mental Development: Differences between Foodservice Managers and Younger Workers, 8(4), 21-36|Ricci, Peter. (2005). A Comparative Analysis of Job Competency Expectations for New Hires: The Relative Value of a Hospitality Management Degree, 66(05)(1855A)|Tesone, D.; DiPietro, R.; Ricci, Peter. (2005). Applications of Hope in the Practice of Hospitality Management, PRAXIS - The Journal of Applied Hospitality Management, 7(1), 96-109|Tesone, D.; Ricci, Peter. (2005). Attributes of Entry-Level Employees: Hospitality and Tourism Managers Seeking More Than Knowledge and Skills, Journal of Applied Management and Entrepreneurship, 10(2), 3-12|Krebs, R.; Ricci, Peter. (2005). Changing Innkeepers' Standard of Care: Criminal Background Checks for Prospective Employees, Electronic Journal of Hospitality Legal, Safety and Security Research, 2|Tesone, D.; Ricci, Peter. (2005). E-Mentoring for Professional Growth, PRAXIS - The Journal of Applied Hospitality Management, 7(1), 196-203|Rompf, P.; Ricci, Peter. (2005). Gratuitous Referrals: A Subset of Visitor Search Activities and Decision Strategies at Destination for Travel-Related Services, Journal of Travel & Tourism Marketing, 18(2), 39-52|Ricci, Peter. (2005). How to Handle the Ebb and Flow of Desk Clerk Finances, The Rooms Chronicle, 13(1), 4-5|Ricci, Peter; Kaufman, T.. (2005). Job Competency Expectations for New Hires, New Frontiers in Tourism Research, Annual Conference Proceedings of Research and Academic Papers (ISTTE), XVII, 129-139|Rompf, P.; DiPietro, R.; Ricci, Peter. (2005). Locals' Involvement in Travelers' Informational Search and Venue Decision Strategies While at Destination, Journal of Travel and Tourism Marketing, 18(3), 11-22|Ricci, Peter. (2005). Lodging Manager Competency Expectations, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 9, 16-19|Ricci, Peter; Kaufman, T.. (2005). Professionalism Module Development - A Working Paper, New Frontiers in Tourism Research, Annual Conference Proceedings of Research and Academic Papers (ISTTE), XVII, 201-202|Tesone, D.; Ricci, Peter; Chen, P.. (2004). An Assessment of High School Student and Guidance Counselor Perceptions of Hospitality and Tourism Careers, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 8(2), 35-39|Tesone, D.; Ricci, Peter. (2004). Developments in Employee Privacy Rights Among Hospitality Organizations: A Progression to a Dichotomy of Ethical Interpretations, Advances in Hospitality and Leisure, 1, 199-209|Tesone, D.; Ricci, Peter; DiPietro, R.. (2004). Hospitality Employee Privacy Rights: Divided Interpretations, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 7(2), 1-4|Ricci, Peter; Tesone, D.; DiPietro, R.. (2004). Job Competency Expectations for Lodging Managers: A Comparison of College Graduates, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 8(2), 27-30|Ricci, Peter. (2004). No-Show Charges - Yet Another Conundrum for the General Manager, The Rooms Chronicle, 12(3), 4|Milman, A.; Ricci, Peter. (2004). Predicting Job Retention of Hourly Employees in the Lodging Industry, Journal of Hospitality and Tourism Management, 11(1), 28-41|Ricci, Peter; Tesone, D.; Chen, P.. (2004). Rolling the Dice on Casinos in Florida: Will Residents View Legalized Casino Gambling Gaming as a Cure for a Financial Crisis?, Journal of Gambling Issues, 11|DiPietro, R.; Rompf, P.; Ricci, Peter; Severt, D.. (2004). Who is Referring Whom and to Where: Visitor at-Destination Search Activities for Travel-Related Services, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 8(2), 27-30|Chen, P.; Tesone, D.; Ricci, Peter. (2004). Work Values of the Future Workforce in the Hospitality and Tourism Industry, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 7(2), 17-21|Tesone, D.; Ricci, Peter. (2003). Distance Learning Programs for Career-Change Business Educators, Journal of Applied Management and Entrepreneurship, 8(1), 57-65|Tesone, D.; Ricci, Peter. (2003). Doctoral Programs for Senior Level Hospitality Practitioners: It's all in the Delivery Method, Journal of Hospitality and Tourism Education, 15(2), 36-41|Ricci, Peter; Tesone, D.. (2003). Escalating Enrollments in Hospitality Education: Fact or Fiction?, Frontiers in Southeast I-CHRIE Hospitality and Tourism Research, 6(2), 23-27|Tesone, D.; Ricci, Peter. (2003). Fourth Generation Online Learning for Business and Management Schools: So Far, So Fast, Southern Management Association 2003 Conference Proceedings, 402-407|Rompf, P.; Ricci, Peter. (2003). Gratuitous Referrals: A Case Study - Gainesville, FL, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 6(2), 20-22|Tesone, D.; DiPietro, R.; Ricci, Peter. (2003). Hospitality Student Success: Could it be a Matter of Hope?, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 7(1), 1-4|DiPietro, R.; Ricci, Peter; Rompf, P.. (2003). Who is Referring Whom: A Gratuitous Referral Cross-Study Overview, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 7(1), 41-44|Tesone, D.; Ricci, Peter; Chen, P.. (2002). Are we Teaching the Wrong Things to the Wrong People in the Wrong Ways on a Global Level?, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 4(1), 88-91|Ricci, Peter. (2002). National Events and the Economy: Hospitality Students Speak Out, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 4(2), 31-34|Ricci, Peter; Milman, A.. (2002). Retention of Hourly Hotel Employees: A Look at Select Hotels in the Southeastern United States, Journal of Human Resources in Hospitality & Tourism, 1(4), 47-62|Tesone, D.; Ricci, Peter. (2001). Alternative Doctoral Programs for Hospitality Educators using Distance Learning Delivery Methods, Frontiers in Southeast CHRIE Hospitality and Tourism Research, 4(2), 86-89|Ricci, Peter; Holland, S.. (1992). Incentive Travel: Recreation as a Motivational Medium, Tourism Management, 13(3), 288-296Lodging, Guest service, Employee Performance, Job Competencies/Job Skills, Hotel Financial Performance, Incentive Travel, General Tourism Industry, Hospitality Marketing, Casino Operations