FLORIDA ATLANTIC UNIVERSITY®
Sunil Babbar

Sunil Babbar

Professor
Information Technology and Operations Management Department

Areas of Expertise: Quality Management, Service Management, Ethics

Office: Liberal Arts Building - Room 483 (Davie)

Biography

He has thrice received the Researcher or Scholar of the Year award of the College of Business at Florida Atlantic University, most recently in 2023. He has also received numerous awards for excellence in teaching including the Stewart Distinguished Professorship Award of FAU’s College of Business in 2007 and the Teaching Excellence Award in 2012 and 2016.

He has published some 37 articles in refereed journals with many of his articles appearing in leading journals such as Journal of Operations Management, International Journal of Operations & Production Management, Decision Sciences, Academy of Management Perspectives, OMEGA, International Journal of Production Economics, and Long Range Planning. He serves on the editorial boards of a number of journals and is the recipient of the Best Reviewer Award of the Decision Sciences Journal of Innovative Education for 2010, 2011, and 2015.

Education

  • PhD (1988) Operations Management, Kent State University
  • MBA (1983) Kent State University
  • MA (1979) Economics, Meerut University
  • BA (1977) Economics, Meerut University

Research Interests

  • Dr. Babbar's research on managing overtime has received recognition from the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO) for its public policy implications. His research in the area of Business Ethics for Quality Management has influenced thinking and shaped much of the section on “Ethical Failure Costs” in the leading Operations Management textbook by Krajewski and Malhotra. His research interests include quality management, service operations, business ethics, international operations, knowledge networks, and institutional rankings.

Intellectual Contributions

  • Reychav, I.; McHaney, R.; Babbar, Sunil; Weragalaarachchi, K.; Azaizah, N.; Nevet, A.. (2022). Graph Network Techniques to Model and Analyze Emergency Department Patient Flow, Mathematics, 10(9), 1526-1546 (Special Issue: Recent Advances of Computational Statistics in Industry and Business II)
  • Koufteros, X.; Babbar, Sunil; Behara, Ravi; Baghersad, Milad. (2021). OM Research: Leading Authors and Institutions, Decision Sciences, 52(1), 8-77
  • Babbar, Sunil; Koufteros, X.; Bendoly, E.; Behara, Ravi; Metters, R.; Boyer, K.. (2020). Looking at Ourselves: Lessons about the Operations Management Field Learned From Our Top Journals, Journal of Operations Management, 66(3), 349-364
  • Babbar, Sunil; Koufteros, X.; Behara, Ravi; Wong, C.W.Y.. (2019). SCM Research Leadership: The Ranked Agents and their Networks, Supply Chain Management: An International Journal, 24(6), 821-854
  • Babbar, Sunil; Behara, Ravi; Koufteros, Xenophon; Wong, C.W.Y.. (2018). Charting Leadership in SCM Research from Asia to Europe, International Journal of Production Economics, 203, 350-378
  • Babbar, Sunil; Behara, Ravi; Koufteros, Xenophon; Huo, Baofeng. (2017). Emergence of Asia and Australasia in Operations Management Research and Leadership, International Journal of Production Economics, 184, 80-94
  • Behara, Ravi; Babbar, Sunil; Smart, P.A.. (2014). Leadership in OM Research: A Social Network Analysis of European Researchers, International Journal of Operations and Production Management, 34(12), 1537-1563
  • Babbar, Sunil; Koufteros, Xenophon; Jayaram, Jayanth. (2012). Expanding the Quality Paradigm for Contemporary Realignment: An Ethics Perspective, International Journal of Services and Operations Management, 12(3), 309-331
  • Babbar, Sunil. (2010). Teaching Ethics for Quality as an Innovation in a Core Operations Management Course, Decision Sciences Journal of Innovative Education, 8(2), 361-366
  • Kourteros, X; Babbar, Sunil; Kaighobadi, Mehdi. (2009). A Paradigm for Examining Second-Order Factor Models Employing Structural Equation Modeling, International Journal of Production Economics, 120(2), 633-652
  • Babbar, Sunil; Addae, H; Gosen, J; Prasad, S. (2008). Organizational Factors Affecting Supply Chains in Developing Countries, International Journal of Commerce and Management, 18(3), 234-251
  • Babbar, Sunil; Kourteros, X. (2008). The Human Element in Airline Service Quality: Contact Personnel and the Customer, International Journal of Operations & Production Management, 28(9), 804-830
  • Gosen, J.; Babbar, Sunil; Prasad, S.. (2005). Quality and developing countries: The role of international and organizational factors, International Journal of Quality & Reliability Management, 22(5), 452-464
  • Babbar, Sunil. (2005). Service quality and business ethics, International Journal of Services and Operations Management, 1(3), 203-219
  • Babbar, Sunil. (2005). Shaping product usability through attention to detail: From the classroom to the real world, Decision Line, 36(1), 4-7
  • Sheu, C.; McHaney, R.; Babbar, Sunil. (2003). Service process design flexibility and customer waiting time, International Journal of Operations & Production Management, 23(8), 901-917
  • Babbar, Sunil; Behara, R.; White, E.M.. (2002). Mapping product usability, International Journal of Operations & Production Management, 22(10), 1071-1089
  • White, E.M.; Behara, R.; Babbar, Sunil. (2002). Mine customer experiences, Quality Progress, 35(7), 63-67
  • Prasad, S.; Babbar, Sunil; Motwani, J.. (2001). International operations strategy: Current efforts and future directions, International Journal of Operations & Production Management, 21(5/6), 645-655
  • Jongsuwanrag, W.; Prasad, S.; Babbar, Sunil. (2001). Inventory systems of foreign companies in a newly industrialized country, Multinational Business Review, 9(2), 47-51
  • Motwani, J.; Babbar, Sunil; Prasad, S.. (2001). Operations management in transitional countries, International Journal of Technology Management, 21(5/6), 586-603
  • Babbar, Sunil; Prasad, S.; Tata, J.. (2000). An empirical assessment of institutional and individual research productivity in international operations management, International Journal of Operations & Production Management, 20(12), 1392-1410
  • Prasad, S.; Babbar, Sunil; Ayhan, C.. (2000). International operations management and operations management research: A comparitive analysis, Omega: The International Journal of Management Science, 28(1), 97-110
  • Prasad, S.; Babbar, Sunil. (2000). International operations management research, Journal of Operations Management, 18(2), 209-247
  • Tata, J.; Prasad, S.; Babbar, Sunil. (1999). Trends in international quality management research: 1990-1996, Advances in Competitiveness Research, 7(1), 86-107
  • Babbar, Sunil; Prasad, S.. (1998). International purchasing inventory management and logistics research: An assessment and agenda, International Journal of Operations & Production Management, 18(1), 6-36
  • Babbar, Sunil; Prasad, S.. (1998). International purchasing, inventory management and logistics research: An assessment and agenda, International Journal of Physical Distribution & Logistics Management, 28(6), 403-433
  • Babbar, Sunil; Aspelin, D.J.. (1998). The overtime rebellion: Symtom of a bigger problem?, Academy of Management Executive, 12(1), 68-76
  • Sheu, C.; Babbar, Sunil. (1996). A managerial assessment of the waiting-time performance for alternative service progress desgins, Omega: The International Journal of Management Science, 24(6), 689-703
  • Babbar, Sunil; Aspelin, D.J.. (1996). Improving customer service: A TQM-oriented approach to sensitivity-based management, Journal of Customer Service in Marketing & Management, 2(1), 79-106
  • Babbar, Sunil. (1995). Applying total quality management (TQM) to educational instruction: A case study from a US public university, International Journal of Public Sector Management, 8(7), 35-55
  • Babbar, Sunil. (1995). Ensuring the quality, reliability and precision of measurement processes through traceability, International Journal of Quality & Reliability Management, 12(2), 75-88
  • Babbar, Sunil. (1994). Molding students into better decisionmakers and managers: An experiential learning excercise, Journal of Education for Business, 69(3), 149-153
  • Babbar, Sunil. (1994). The do as I do and not just as I say! Instructional framework for business education: An empirical assessment, Journal of International Business Disciplines, 4(1), 15-33
  • Babbar, Sunil; Aspelin, D.J.. (1994). TQM? It's as easy as ABC, The TQM Magazine, 6(3), 32-38
  • Babbar, Sunil; Rai, A.. (1993). Competitive intelligence for international business, Long Range Planning, 26(3), 103-113
  • Babbar, Sunil. (1993). Measurement precision in quality management: An empirical investigation on using gauge blocks as a calibration standard, International Journal of Quality & Reliability Management, 10(5), 20-32
  • Babbar, Sunil. (1992). A dynamic model for continuous improvement in the management of service quality, International Journal of Operations & Production Management, 12(2), 38-48
  • Babbar, Sunil; Rai, A.. (1990). Computer integrated flexible manufacturing: An implementation framework, International Journal of Operations & Production Management, 10(1), 42-50
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