Working Papers List

06-91. DEVELOPING A DEEPER UNDERSTANDING OF POST-PURCHASE PERCEIVED RISK AND BEHAVIORAL INTENTIONS IN A SERVICE SETTING
Dhruv Grewal, Babson College
Gopalkrishnan R. Iyer, Florida Atlantic University
Jerry Gotlieb, University of Western Kentucky
Michael Levy, Babson College

07-92. DOES SELF-SERVICE TECHNOLOGY PAY OFF?
Peter Kenning, University of Muenster, Germany
Heiner Evanschitzky, University of Muenster, Germany
Gopalkrishnan R. Iyer, Florida Atlantic University, USA
Reinhard Schütte, University of Muenster, Germany

04-81. A FUZZY SETS APPROACH TO SERVICE QUALITY EVALUATION
Ravi S. Behara
Department of Information Technology & Operations Management
Florida Atlantic University

04-82. INTER-ORGANIZATIONAL RELATIONSHIP ISSUES IN SERVICES MARKETING
Framarz Byramjee
Department of Marketing
Florida Atlantic University

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