Services Panel Series 

The Center for Services Marketing & Management has initiated a panel series that invites students, alumni, faculty, and the public to hear experts discuss services issues and solutions. 


Fall 2020: "Cultural Sensitivity in Service Design & Delivery"

Wednesday, November 4, 2020, 12n - 1pm via Zoom


Raul Daza MD, Regional Medical Director, Sanitas

Nicole Cable, Chief Experience Officer, InovaCare Health 

Alex George, Director of Training & Quality, Boca Raton Resort & Club

Event Flyer        VIDEO OF PANEL EVENT



Spring 2020: "How Technology & Data Analytics are Informing Service Management"

Monday, February 24, 2020, 6:30 - 8:00 PM at the FAU College of Business, OD 101


Olga Peddie, Chief Digital Officer, Cendyn

Robert Levine, VP Customer Care & Hotel Revenue Optimization, Seminole Hard Rock Support Services

Lorenzo Davidoiu, AVP Service Excellence, Celebrity Cruises 


Podcast: Pre-Event Announcement




Spring 2019: "Exploring the Intersections of Hospitality, Health Care, and Technology"

Wednesday, April 17, 2019, 6:30 - 8:00 PM at the FAU College of Business, BU120


John Carns, General Manager, Boca Raton Resort & Club, A Waldorf Astoria Resort

Todd Blum, Chief Executive Officer, Ear, Nose and Throat Associates of South Florida

Chantal Leconte, Chief Executive Officer, Joe DiMaggio Children’s Hospital (Retired)

Jason Ethridge, Vice President of Technical Operations and Product Delivery, Modernizing Medicine

 HealthTech Panel

April Panel Presentation

April Panel Participants




Visiting Faculty Presentations

Campus Visit, Fall 2019: Rakesh Niraj PhD, Associate Professor, Case Western Reserve University

"Better Deal Closure Predictions – A Matter of “Survival” for Sales Operations," Thursday, October 24, 2019


October Visiting faculty Presentation

Rakesh Niraj Presentation

Better Closure Predictions Presentation


Zoom Meeting, Fall 2020: Mary Jo Bitner PhD, Emeritus Professor Former Executive Director, and Thomas Hollmann PhD, Executive Director, Center for Services Leadership, W.P. Carey Schoolf of Business, Arizona State University.

"Creating and Sustaining a Successful Services Center"


Mary Jo Bitner

Thomas Hollman