Working Papers List
06-91. DEVELOPING
A DEEPER UNDERSTANDING OF POST-PURCHASE PERCEIVED RISK AND BEHAVIORAL INTENTIONS IN
A
SERVICE SETTING
Dhruv Grewal, Babson College
Gopalkrishnan R. Iyer, Florida Atlantic University
Jerry Gotlieb, University of Western Kentucky
Michael Levy, Babson College
07-92. DOES
SELF-SERVICE TECHNOLOGY PAY OFF?
Peter Kenning, University of Muenster, Germany
Heiner Evanschitzky, University of Muenster, Germany
Gopalkrishnan R. Iyer, Florida Atlantic University, USA
Reinhard Schütte, University of Muenster, Germany
04-81. A FUZZY
SETS APPROACH TO SERVICE QUALITY EVALUATION
Ravi S. Behara
Department of Information Technology & Operations Management
Florida Atlantic University
04-82.
INTER-ORGANIZATIONAL RELATIONSHIP ISSUES IN SERVICES MARKETING
Framarz Byramjee
Department of Marketing
Florida Atlantic University
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