CMBM - Office Operations
The program approaches customer service, office operations and marketing from the
unique perspective of a medical practice.
Topics include
- Human Resource Management: From Hiring to Firing
- Outsourced Services and Alliances
- Guide to Financial Statements
- Customer Service: Communicating with Internal and External Clients
- Managing a Stellar Billing Team: the Backbone of a Medical Business
- Practice Growth: Developing a Strategic Plan
- Medical Business Marketing
- Presentation Skills: Business Writing and Verbal Communication
- Risk and Crisis Management
- Negotiations: from Inception to Execution
- Information Technology in your practice
Program Details
- Format: Wednesday
- Dates: Apr. 8 – Jun. 17, 2020
- Time: 6:30 pm – 9:30 pm
- Hours: 33 Hours/ 3.3 CEUs
- Sessions: 11
- Location: Florida Atlantic University, Boca Raton Campus
- Fee: $850.00
Instructional Method and Format
- Three-module, instructor-led program
- Instructors are all industry professionals who have had extensive experience within medical practices and medical office environments.
- Traditional, live classroom instruction
- Computer-based exercises and real-time simulation of software applications (Module IV only)
- Includes a combination of lectures, interactive discussions, and practical exercises
- Participants share current office experience and challenges, lessons learned and best practices in the class discussions
CMBM - Office Operations
Contact Us
Robert Munoz
Program Coordinator
phone: (561) 297-2571
email: rmunoz@fau.edu
map: BU (86) 203