CMBM - Office Operations


The program approaches customer service, office operations and marketing from the unique perspective of a medical practice.

Topics include

  • Human Resource Management: From Hiring to Firing
  • Outsourced Services and Alliances
  • Guide to Financial Statements
  • Customer Service: Communicating with Internal and External Clients
  • Managing a Stellar Billing Team: the Backbone of a Medical Business
  • Practice Growth: Developing a Strategic Plan
  • Medical Business Marketing
  • Presentation Skills: Business Writing and Verbal Communication
  • Risk and Crisis Management
  • Negotiations: from Inception to Execution
  • Information Technology in your practice

Program Details

  • Format: Wednesday
  • Dates: Apr. 8 – Jun. 17, 2020
  • Time: 6:30 pm – 9:30 pm
  • Hours: 33 Hours/ 3.3 CEUs
  • Sessions: 11
  • Location: Florida Atlantic University, Boca Raton Campus
  • Fee: $850.00


Instructional Method and Format

  • Three-module, instructor-led program
  • Instructors are all industry professionals who have had extensive experience within medical practices and medical office environments.
  • Traditional, live classroom instruction
  • Computer-based exercises and real-time simulation of software applications (Module IV only)
  • Includes a combination of lectures, interactive discussions, and practical exercises
  • Participants share current office experience and challenges, lessons learned and best practices in the class discussions



CMBM - Office Operations

Contact Us

Robert Munoz
Program Coordinator

phone: (561) 297-2571
map: BU (86) 203