CMBM - Office Operations

The program approaches customer service, office operations and marketing from the unique perspective of a medical practice.

Topics include

• Customer Service/ Communicating with Internal and External Clients/Time
• Management/ Patient Education Programs
• Human Resource Management
• Dealing with Physicians , Accountants, Attorneys & Consultants
• Guide to Financial Statements
• Introduction to Accounting
• Cost and Ratio Analysis
• Practice and Profitability
• Internal Controls, Payroll and Taxes
  Operations:
  Policies and procedures, demographics, scheduling, daily procedures, and internal controls
  Posting charges and payments, coding the charge ticket, billing, collections, and A/R management
• Practice Support Services

Program Details

• Format: Wednesday
• Dates: Apr. 3 – Jun. 5, 2019
• Time: 6:30 pm – 9:30 pm
• Hours: 30 Hours/ 3.0 CEUs
• Sessions: 10
• Location: Florida Atlantic University, Boca Raton Campus
• Fee: $1,100.00/ $850.00
  (with proof of BCMA, DCMA or PBCMS membership)